Senior Service Delivery Manager

• Are you the one clients call when things go wrong – and trust when it matters most?
• Do you turn service challenges into measurable success?
• Can you balance delivery excellence with commercial impact?

Location:

United Kingdom | Work Arrangement:
Hybrid | Contract type:
Full-time | Visa Requirements:
Valid Visa for UK | Language Requirements:
Fluent /professional English , written and verbal

We a re looking for a Service Delivery Manager (SDM) who thrives at the intersection of customer satisfaction, operational excellence, and business growth. In this role, you wi ll own the end-to-end service experience, acting as the trusted partner to our clients while ensuring services are delivered seamlessly, on time, and to the highest quality standards.

• Own client relationships and driv e exceptional customer satisfaction (CSAT)
• Lead end-to-end service delivery aligned to SLAs, KPIs, and business goals
• Monitor performance, identify improvements, and proactively resolv e issues
• Driv e continuous service improvement and operational efficiency
• Manag e risk, contracts, and service performance reporting
• Partner cross-functionally to deliver and evolve client solutions
• Identify opportunities to expand and grow client engagements

• Are you the one clients call when things go wrong – and trust when it matters most?
• Do you turn service challenges into measurable success?
• Can you balance delivery excellence with commercial impact?

Location:

United Kingdom | Work Arrangement:
Hybrid | Contract type:
Full-time | Visa Requirements:
Valid Visa for UK | Language Requirements:
Fluent /professional English , written and verbal

We a re looking for a Service Delivery Manager (SDM) who thrives at the intersection of customer satisfaction, operational excellence, and business growth. In this role, you wi ll own the end-to-end service experience, acting as the trusted partner to our clients while ensuring services are delivered seamlessly, on time, and to the highest quality standards.

• Own client relationships and driv e exceptional customer satisfaction (CSAT)
• Lead end-to-end service delivery aligned to SLAs, KPIs, and business goals
• Monitor performance, identify improvements, and proactively resolv e issues
• Driv e continuous service improvement and operational efficiency
• Manag e risk, contracts, and service performance reporting
• Partner cross-functionally to deliver and evolve client solutions
• Identify opportunities to expand and grow client engagements

• Multiple years’ experience in client-facing roles, project or program management, or service industry positions
• Strong ability to communicate effectively with clients and internal teams, simplifying complex information into accessible language
• A deep commitment to advocating for clients, gathering feedback, and constantly striving to enhance customer experienc e
• Capable of motivating and leading teams, ensuring clear communication, effective task delegation, and a positive work environment
• A solid understanding of ITIL principles and best practices, with hands-on experience in service delivery and managing SLAs

If you bring a data-driven mindset, strong stakeholder management, and a passion for service excellence, we woul d love to hear from you.

Our company benefits vary based on your location, but always include:

• Global company culture:
  We defined our 6 core values through our company culture (  )
• Amentorwho supports your successful start and is at your side with advice and action
• President’s Club:
  Recognition awarded by leadership and your peers
• Flexible work:
  Do great work from anywhere but also visit local office to deliver excellence in team relationship
• Lifelong education: A variety…