Operations Manager, Marketplace

About

The Role
This role sits in the

About

The Role
This role sits in the  Marketplace team  within our Operations group. The Marketplace team sits at the crux of Uber's two-sided marketplace, with our riders on the one side and our driver-partners on the other. Through optimal pricing decisions, the efficient and targeted use of rider promotions and driver incentives, and leveraging Uber's powerful pricing and matching technology, we ensure smooth marketplace operations, optimal outcomes for both riders and driver-partners, and solid foundations for competitive and long-term growth.

You will be responsible for the competitive strategies, execution, and outcomes across a subset of Northern European markets, including ownership of key incentive levers, pricing, and broader marketplace initiatives.

What You Will Do
These are some of the activities you can expect in your day-to-day:

Develop and execute the vision, strategy, and tactics needed to grow our share of the category in our markets

Analyze real-time and historical data to assess market trends, track competitor moves, and identify opportunities to optimize Uber's position

Devise, project manage, and execute marketplace, product, and incentive strategies to support business growth

Continuously improve and streamline our recurring competition cadence and processes, looking for efficiency and optimization opportunities

Investigate and resolve competitive or operational challenges by conducting deep dives and collaborating with cross-functional teams

Collaborate with cross-functional teams, such as Legal, Tax, and Product, to roll out new initiatives, work towards common goals, and continuously improve the competitive state of our markets

Basic Qualifications

Relevant experience:
You have a minimum of 3 years of previous, relevant professional experience (e.g. solving business problems with data, launching new processes, managing or executing projects, working in operations or strategy or analytics, etc.)

Data-savvy:
You can interpret complex data, connect it to real-world implications, and make strategic recommendations. You're comfortable in Excel/Google Sheets and can pull data with SQL.

Problem solving:
You like to solve problems - you can break down problems in a structured manner and use data-backed insights and critical thinking to solve them

Bias for action:
You can work in a fast paced environment where your work will be focused on taking action and delivering tangible impact to the business (e.g. increasing trip reliability, improving spend efficiency on deployed campaigns, converting rider preference to Uber, etc.)

Structured and organized:
You are a structured thinker and executor, with a keen eye and attention to detail, and it shows in your work

You are fluent in English, both in written and verbal communications

Preferred Qualifications

Growth mindset:
You are a proactive learner with a can-do attitude - you can pick up skills and knowledge quickly and are excited to become the expert on topics within the team

Project management:
You enjoy working on a variety of topics and are capable of project managing and moving multiple initiatives forward in parallel

Communication:
You have clear communication skills (verbal and written) to deliver insights and recommendations and to work with other team members

Collaboration:

You can collaborate and coordinate well with a mix of cross-functional teams to move projects and launches forwards

Business acumen:
You can prioritize effectively, recognize when business needs shift, and pivot quickly in response

Language:
Professional fluency in Dutch, Swedish, French, Finnish, Norwegian, or Danish

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.