UX​/Product Research & Strategy Lead

Salary: £62, per year

• Significant relevant UX Research experience, with demonstrable experience in a strategic or research leadership capacity
• Extensive hands-on experience leading qualitative and quantitative UX research in a product design environment across the Design Thinking stages
• Proven track record of translating research into strategic recommendations that have directly influenced product direction, roadmaps, or north star vision
• Experience facilitating senior stakeholder workshops and strategy sessions to build alignment around experience direction
• Ability to lead workshops relating to UX Research both in-person and remote
• Creative problem solver comfortable dealing with uncertainty and ambiguity at a strategic level
• Self-starter with the ability to define goals, strategies, and research programmes with limited direction
• Able to combine strategic thinking with pragmatism without sacrificing quality
• Proactive and positive attitude, with strong attention to detail and analytical skills
• Outstanding written and oral communication skills, including confident presentation to senior leadership
• Significant experience working with senior stakeholders, product managers, and engineers
• Familiarity with research tools such as User Zoom, , Dovetail, EnjoyHQ, and Qualtrics
• Bachelors/University degree
• Masters degree preferred
• At least one formal UX qualification

• Take direct ownership of defining and evolving the experience north star, working with product, design, and business leadership to articulate a clear, evidence-based vision for where the experience needs to go and why
• Lead the development of the experience strategy, translating research insights, market intelligence, and business goals into actionable strategic direction that guides product roadmaps and design priorities
• Drive senior stakeholder alignment around the experience vision, facilitating workshops and strategy sessions that bring together diverse perspectives and build consensus around user-centred outcomes
• Establish and lead a programme of research and strategic discovery that continuously informs and challenges the north star, ensuring it remains grounded in real user needs and evolving business context
• Lead a wide variety of research including user interviews, co-creation, journey mapping, usability and concept tests, and surveys, ensuring that actionable results are delivered and shared
• Design and execute research studies that follow research best practices and methodologies
• Present and communicate research results and recommendations to stakeholder teams and the larger organization when needed
• Collaborate and share research findings and insights across the organization
• Provide guidance and rigor around research methodologies and best practices
  
  Define relevant metrics for benchmarking and measurement of journeys
• Integrate research insights with quantitative data to inform deep understanding of client journeys as well as data-driven prioritization
• Bring innovative approaches and creative thinking to scoping primary research with populations that may be challenging to recruit
• Understand existing and planned Citi infrastructure and projects, and work on solutions that can be implemented in a timely manner to make measurable impact
• Mentor user researchers and designers doing research to grow and scale research capabilities
• Collaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systems
• Apply a positive and constructive attitude to all feedback
• Work closely with UX Designers to ensure they have all the details they need to generate detailed UX designs
• Keep up to date with the latest UX practices, innovations, and tools
• Help support new UX starters in the team
• Participate in the wider UX community of practice

• Flow
• Support
• UX UI Design
• C++
• Embedded
• Mobile

We are Citi, and our UX team is focused on transforming our Human Resources apps and systems-from onboarding and benefits to performance and beyond-by turning friction into flow and complexity into clarity. We offer a business casual workplace with a hybrid working model of up to 2 days working from home per week, a competitive base salary reviewed annually, and benefits including 27 days annual leave plus bank holidays, a discretionary annual performance-related bonus, private medical care and life insurance, an Employee Assistance Program, a pension plan, paid parental leave, special discounts for…