Support Engineer - Fully Remote

This range is provided by Realtime Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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Key Responsibilities and Duties

• Monitoring and Alerting:
  Developing and deploying monitoring solutions for various systems.
• Utilizing telemetry data for alert response and troubleshooting.
• Detecting incidents through monitoring tools, notifications, and log files.
• Configuring monitors in collaboration with development teams.
• Incident Management:
  Supporting incident commanders by executing documented resolution steps.
• Logging incidents in the tracking system with clear symptom documentation.
• Collaborating with support, security, engineering, and customers to resolve incidents.
• Monitoring scheduled jobs for operational impact and identifying failures.
• Automation and Tooling:
  Deploying and operationalizing tooling with the engineering team.
• Developing Ansible playbooks for automated deployment and upgrades.
• Hands on experience with Terraform to manage infrastructure as code.
• Implementing and testing new tools and features.

Qualifications

• Strong understanding of monitoring protocols (SNMP, WMI).
• Proficiency in scripting languages (Power Shell, Perl, Python).
• Working knowledge of TCP/IP networking and packet capture analysis.
• Experience with virtualized infrastructure (VMware) and Linux/Windows operating systems.
• 3+ years of experience in a Tier II or Senior role (Technical Call Center, NOC, System/Support Engineering) or a Bachelor's degree in Computer Science or a related field.

Entry level

Full-time

Information Technology

Staffing and Recruiting and Technology, Information and Media