2nd Line Engineer Job Camberley England UK,IT/Tech

Lloyd Recruitment Services is pleased to be working with a leading Managed Services Provider in the search for an experienced 2nd Line Engineer to join their dynamic team in Camberley.

The role:

In this role, you will be an integral part of the technical team, handling 2nd line technical support queries using telephone and remote-based tools. You will work within SLAs, use the Helpdesk Management System and attend customer sites as required.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

What's in it for you?

Salary up to £40k depending on experience
Private Medical Healthcare
Private Dental Cover
Enhanced holiday entitlement based on length of service
Company social events
Free parking
Opportunity to work with a wide range of technologies and develop your skills

Key responsibilities for the 2nd Line Engineer:

2nd line technical support for Windows desktops, laptops, hardware and software
Support of Windows Server environments, including Active Directory, DNS, DHCP, permissions and Group Policy
Supporting Microsoft 365, including Exchange, Teams, One Drive, SharePoint and Entra
Network and server troubleshooting
Working on SLA-based technical support calls
Writing and updating user and system documentation
Remote project work undertaken by the Helpdesk
Attending client sites as required to complete support tickets and/or project work
Prioritising and escalating tickets where required
Working alongside manufacturers and vendors to troubleshoot technical issues
Maintaining accurate ticket notes and ensuring effective customer communication
Full Clean UK Driving Licence

Key Skills of the Support Engineer:

Minimum of 3 years' experience in a similar role
Strong working knowledge of Windows Server 2012/2016/2019 and Microsoft 365
Good understanding of networking, including TCP/IP, DNS, VPNs, Wi-Fi, switches, routers and firewalls
Knowledge of backup and security solutions
Strong verbal and written communication skills
Excellent customer service skills
Ability to prioritise work, meet deadlines and manage multiple requests
Logical and methodical approach to problem-solving

Desirable:

Understanding of Microsoft Azure
Knowledge of server hardware
Apple Mac experience
Knowledge of VoIP systems
Microsoft, CompTIA and/or ITIL certifications

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer