Assistant Director: Technology Services; EMEA & Asia)

Overview

Mayer Brown is an international law firm positioned to represent the world’s major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do.

We are a collegial and collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm.

If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Technology department in our London office as an Assistant Director:
Technology Services (EMEA & Asia).

Position Summary:

The Assistant Director:
Technology Services will work closely with the business and legal practices in EMEA and Asia to establish effective and lasting partnerships. This position requires a thorough understanding of stakeholder requirements, the ability to communicate the value of IT services, and the responsibility to align IT initiatives with the Firm’s strategic goals.

The role supports oversight of daily IT operations, focusing on maximizing availability, performance, and user satisfaction in coordination with the Director:
Global Technology Services.

The Assistant Director will cultivate robust relationships with local office leadership, promote a client-focused approach, and ensure that US operations contribute to and benefit from the Firm’s global standards and initiatives.

The Assistant Director:
Technology Services will support the Director:
Global Technology Services in delivering exceptional IT services, driving consistency, efficiencies, operational excellence, and continual service improvement across the Firm. This position is a key proactive point of contact for lawyers and business services staff with regard to current and future technology opportunities, including the responsible adoption of Gen AI capabilities that enhance productivity, improve service delivery, and support the Firm’s broader technology strategy.

This position is also a primary point of contact

for office Directors of Administration within the region to address IT questions and concerns.

Perform other additional duties as assigned.

Hours:

Standard hours are 9:30am to 5:30pm with flexibility in accordance with the needs of the business.

Our current working from home policy allows for two days working from home, subject to business need. This policy is subject to change and does not form part of contractual terms.

Responsibilities:

• Collaborate with the Director:
  Global Technology Services to define services and agree on meaningful service levels with the business, including service level expectations, key performance indicators, and customer experience measures.
• Support managers by providing leadership and guidance in alignment with the Global Director’s strategic direction for planning, designing, developing, and implementing technology projects.
• Engage with stakeholders to capture and reflect the Voice of the Client in IT service delivery, including feedback mechanisms such as workshops, pilots, and surveys.
• Coordinate and support the execution of IT projects, process improvements, and change initiatives aligned with global IT strategy.
• Oversee day-to-day IT…