Technical Specialist

Who We Are  At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role  Position:
Technical Specialist Pay Range: 24 Bi-Weekly Salary: $3492.48 - $4001.91 Division:
Technical Engineering Services Manager:
Mark Bowles

Location:

BC Job Type: Regular Full time The Technical Specialist works as a member of one of several specialized technical teams in the area of server support, workstation support and project delivery. The position provides technical support for servers, workstations, and supporting tools & infrastructure across government and the broader public sector including the full range of related technical services. The position responsibilities include maintaining the support of hypervisors, installation, configuration & maintenance of operating systems.

Managing and maintaining layered products & middleware, installing and upgrading hardware, providing and maintaining a test environment, applying approved patches to operating systems, and maintaining fallback and recovery procedures and processes. If you have a hands‑on approach, are committed to providing service excellence, and are looking for a rewarding and challenging career opportunity where you can be part of an exciting operation, we would like to hear from you!

What we offer:

Competitive wage plus yearly salary step increments for the first 5 years in the Job Pay Range classification
Competitive starting vacation with increases to vacation entitlements after the second year and beyond
Alternative Work Arrangement options (which could include work from home, earned days off, temporarily or permanently reduced hours)
Ongoing training and professional development opportunities
Comprehensive extended health and dental benefits for you and your family
Defined benefit pension program (BC Public Service Pension Plan)
Health & wellness programs – lunchtime seminars, community activities and a comprehensive Employee & Family Assistance Program
Seasonal events and socials
A robust awards/recognition program
A friendly work environment where your team is always willing to help
A leadership team that actually cares about you and wants you to love your job
Responsibilities  Determines the most appropriate hardware, operating systems, server/desktop, or cloud configurations for information technology projects. Analyzes customer service requests and conducts technical and procedural analysis including risk analysis. Designs and develops appropriate technical, business and/or procedural solutions to meet client needs. Designs, develops and documents cross-agency technical support specifications. Ensures implications of systems changes are understood by users, stakeholders, and other systems professionals.

Conducts rollout planning, testing and scheduling of application and operating system deployments to ensure quality assurance of end product, including unit testing and systems integration. Receives and prioritizes service requests for systems changes and additions. Assigns tasks to team members as required. Manages Incidents within the incident management toolset. Monitors queues for new incidents, analyzes tickets, assesses and assigns tickets as required.

Provides highest level technical support for incidents including liaison with vendor as required. Conducts daily monitoring and…