Product Support Team Lead - Derivatives T500-28912

Position: Product Support Team Lead - Derivatives [T500-28912]
About CIBC:
CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the centre of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, we’re proud to drive progress for our clients and our communities.

Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the centre of everything we do.

About CIBC India:
CIBC India is a technology and operations hub in Hyderabad, where you’ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you’re driving innovation in digital banking or streamlining client onboarding, you’ll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the centre of what we do: you’ll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging.

We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If you’re ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What You’ll Be Doing (position summary):
The Production Support Team Lead is accountable for the delivery, reliability, and ongoing operations of the xTrader platform, leading the regional Production Support team that sustains this Tier 1, mission critical derivatives trading system for global trading desks. This role owns incident and problem management, service continuity, and the execution of operational standards and business requirements, including 24/7/365 on call coverage for critical issues, and serves as the senior point of escalation and central point of contact for all production matters.
The incumbent manages the team, sets operational direction, mentors and develops team members, and drives a culture of stability, continuous improvement, and operational excellence.
At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed (responsibilities):
Operational Support and Service Reliability:
Lead the transition from reactive support to a proactive, detection first operating model by defining and governing monitoring, alerting, and observability standards for xTrader.
Own incident, problem, and major incident management as the senior production escalation point to ensure timely resolution, effective stakeholder communication, and strong root cause analysis.
Ensure productive offshore support coverage outside core business hours, including smooth and timely completion of overnight batches and scheduled processes ahead of the trading day.
Plan and execute Service Continuity Tests and ongoing health checks across the xTrader estate to validate platform resilience and operational readiness.

Platform Stability and Continuous Improvement:
Coach the team to build monitoring enhancements out of every incident so recurring issues are detected earlier and addressed proactively.
Work closely with Development teams to feed operational insight into platform enhancements that improve stability, supportability, and observability.
Drive continuous improvement in support processes, operational controls, and production readiness practices to strengthen service reliability.
Maintain a strong focus on platform integrity to protect xTrader’s role as the authoritative book of record and golden source for downstream consumers.

Servi…