Who we are We’re not your typical non-profit.
We bring swagger to everything we do.
That means we move with purpose in every step, driven by our commitment to putting our community at the centre of our work.
Every day, we ask ourselves to see possibilities where others see limits.
Because people with Parkinson’s and care partners deserve better.
Better care, more inclusive research and access to treatment and support that make living well possible.
Our mission is to empower and inspire people living with Parkinson’s and their care partners to live fully and courageously.
Through community support, advocacy, and research, we encourage others to see a diagnosis not as a dimming of light, but a spark for a new beginning.
Move forward.
Together.
On Mission.
Who we need The Manager, Enterprise Technology & Service Delivery is a hands-on role responsible for the reliable, secure, and effective operation of the organization’s enterprise applications, Microsoft technology environment, end-user services, network services, and third-party cloud platforms.
The Manager provides operational oversight of managed service partners and technology vendors while directly administering and supporting enterprise applications, including system configuration, user and access administration, security role design and maintenance, troubleshooting, documentation, upgrades, integrations, and ongoing application support.
The Manager serves as the primary operational point of coordination for technology incidents, service requests, changes, escalations, and recurring operational activities.
The role also supports cybersecurity, business continuity, disaster recovery, and IT governance priorities by implementing security controls, coordinating remediation activities, maintaining documentation and procedures, supporting risk and access reviews, and participating in continuity and recovery planning and testing.
Working within a Microsoft-based environment with a portfolio of third-party cloud applications, the Manager collaborates with business system owners, internal stakeholders, and external service providers to ensure technology services are secure, well documented, governed, resilient, and continuously improved.
This is a hybrid role, with a combination of remote work and in-person work at Parkinson Canada's office (4211 Yonge Street, Suite 316, Toronto, M2P 2A9).
Key Responsibilities Service Delivery Provide hands-on administration, configuration, support, and maintenance for designated enterprise applications and third-party cloud platforms.
Develop and maintain application security roles, access profiles, permissions, and user access controls in accordance with least-privilege and segregation-of-duties principles.
Manage the day-to-day relationship with the managed service partner, including service performance, priorities, incidents, escalations, changes, and recurring operational activities.
Oversee the reliable and secure operation of the organization’s Microsoft environment, network services, endpoints, cloud services, and related infrastructure.
Coordinate application upgrades, system changes, vendor support, testing, documentation, integrations, and technology improvement initiatives.
Support business continuity and disaster recovery planning, documentation, testing, and remediation activities.
Work closely with business system owners and internal stakeholders to understand technology needs, recommend practical solutions, and ensure services are secure, reliable, well supported, aligned with organizational priorities, and managed in accordance with established application standards and organizational practices.
Oversee the technology enablement framework, including training standards, quick-reference resources, tool…
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