AI Ops Engineer Job Basingstoke England UK,IT/Tech

Requisition
2433
-Posted
09/08/2026

- IT

- IT
- External Location (2)
- IT

Hybrid working available (a minimum of 3 days working from the office, 2 days working from home)

The job in a nutshell

Monitors agent performance across the BB&R estate - reporting and flagging on performance, whilst tuning the routing and logic. Works with AI Engineering Lead on delivery tasks. Owns the Orchestrators and Monitoring agents shared across all process areas. Also provides support on internal dotnet platforms.

Who you will work with

Internal: AI Lead Engineer (reports to); process area leads and agent-owning roles across Buying, Offer Admin and Customer Contact processes whose agents this role monitors. Application Support team for 3rd party app integrations

External:
Agentic plaform vendors;
Suppliers & SaaS Providers

3rd party business application partners

What you will do

Owns Orchestrators and Monitoring agents (shared/central, cross-process)
Monitors agent performance across the estate
Reports and flags on performance issues
Tunes routing and logic
Optimise agent costs by testing and validating model performance using optimised lower cost models and progressing these into production
Define new AI agent capabilities and interfaces to replace legacy processes
Maintain and Enhance in house dotNet applications as directed

Experience / Achievements

Demonstrable experience in quality assurance and output monitoring
Proven experience in escalation management and pattern recognition
Experience of analytical thinking applied to high-volume outputs
Experience producing clear written communication for exception reports
Demonstrable experience in AI agent development and optimisation
Deep experience with API and MCP integration and agentic platform system architecture
Understanding of Microsoft dotnet development platform and Azure+ services

Your Skills, Knowledge and Behaviours

Strong attention to detail across high-volume agent outputs
[Desirable] Experience in Lyzr and/or Microsoft Foundry platform
[Desirable] Dashboard and alerting tools
[Desirable] Process improvement methodology and data visualisation

We support our colleagues with a wide range of benefits:

you will start with 24 days' holiday
and 3 additional days over the Christmas period and 1 Personal Day
Private Medical cover & Health plan
Life Insurance
Pension
Employee Assistance Programme (EAP)
generous Employee discount (up to 40% off products)
and many more.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.