Help Desk Support Officer, MarineParade

Remote / Online - Candidates ideally in
Singapore

Listing for: WSH Experts Pte Ltd

Remote/Work from Home position
Listed on 2026-09-21

Job specializations:

Salary/Wage Range or Industry Benchmark: 1600 SGD Weekly SGD 1600.00 WEEK

Job Description

Install other 3-party applications upon request

CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRiQ Ticketing, etc.

Making support request to issues related to Microsoft Office 365 platform.
Microsoft Office Apps Issues, e.g. One Drive access issues, etc.
Escalation to L2 Support
a) Incident and Problem Management: (i) Application Support
Install other 3-party applications upon request
Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRiQ Ticketing, etc.
Making support request to issues related to Microsoft Office 365 platform.
Microsoft Office Apps Issues, e.g. One Drive access issues, etc.
Escalation to L2 Support
Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network (VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.
Meraki Device Admin, device whitelisting, blacklisting, etc.
Sophos Central Admin, Device and user group assignment, etc.
Ruckus Admin, reset Ruckus APs, adjust settings, etc.
Daily Firewall Security Checks Report
Daily Helpdesk Ticket Report
Weekly Helpdesk Ticket Report
Monthly Helpdesk Ticket Report
Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff
Yearly User Licensing Report
Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.
Monthly First Response Time Report (Amount of time between a support ticket submission and the first response from helpdesk)
Monthly Resolution Time Report (Time it takes to resolve an issue)

Monday to Friday : 8.30 AM to 6.00 PM

Saturday : 08.30 AM to 1.00 PM ( Work from Home )

Working location : 51 Kee Sun Ave, Singapore 457056