Senior Technical Support Specialist

At Flormar, we were born in Milan in the 1950s; growing and evolving in Turkey’s multicultural, vibrant world, we have become a global brand that adds color to beauty. Since the day we were founded, we have prioritized the joy women get from makeup and how it makes them feel good, while working to make beauty accessible to everyone.

With our products, through clean ingredients, our cruelty-free policy and our sustainable production approach, we make a difference not only in beauty but also in values. Today, in more than 70 countries, with nearly 60,000 online & offline sales points from chain perfumeries to our website, from marketplaces to our stores, from catalog sales to wholesale channels, we reach and inspire millions of people.

All our production processes and logistics operations are carried out at our factory and logistics center in Gebze. Our headquarters are located at Akasya Business Towers in Üsküdar, Istanbul.

At Flormar, our journey is shaped by our values.

At every step, we act with passion, proud of everything we do, seize opportunities with agility, and make sustainable contributions to the future.

Because for us, this is not just a workplace; it is the way to touch lives and color the future together!

• Bachelor's degree in relevant fields or equivalent professional experience,
• Advanced-level experience in technical support with a strong focus on systems and networking,
• Solid knowledge of Windows Server, Active Directory, DNS, DHCP, and Group Policy (GPO).
• Basic to intermediate level network knowledge including TCP/IP, VLAN, VPN, and Firewall technologies,
• Experience in Microsoft 365 administration and troubleshooting,
• Basic knowledge of Antivirus, Email Gateway, and Web Proxy solutions,
• Basic knowledge of virtualization infrastructures such as VMware and Hyper.

• Provide 1st and 2nd level technical support for issues related to system and network infrastructure,
• Deliver, track, and follow up on 1st level end-user support requests in line with defined SLAs,
• Perform basic system administration and troubleshooting in Windows Server environments,
• Provide operational support for Active Directory, DNS, DHCP, and Group Policy infrastructures,
• Participate in the configuration, monitoring, and troubleshooting of network devices including switches, routers, and firewalls,
• Analyze and resolve issues related to VPN connections, wired/wireless networks, and remote access,
• Deliver advanced user and service support for Microsoft 365 services (Exchange Online, Teams, One Drive, SharePoint, etc.),
• Support the daily operation and monitoring of Antivirus, Email Gateway, and Web Proxy systems,
• Perform system monitoring, log analysis, and basic performance troubleshooting,
• Support backup, restore, and recovery processes to ensure data availability and integrity,
• Contribute to planning, testing, and go-live activities related to system and network changes,
• Work in close coordination with system administrators, network, and security teams,
• Create and maintain technical documentation, solution guides, and a centralized knowledge base,
• Ensure all activities are carried out in compliance with information security policies, standards, and procedures.

• Work from anywhere for three weeks each year thanks to our flexible working model.
• Start your weekends early during the summer with Happy Fridays.
• Celebrate your birthday wherever you like with your birthday leave.
• Enjoy the option of working remotely for a full year after maternity leave.
• Benefit from two weeks of paid paternity leave to create unforgettable memories with your growing family.
• Contribute to projects that make the world a better place with our…