Senior Remote Support Specialist Complex Tickets
Belfast, County Antrim, BT1, Northern Ireland, UK
Listed on 2026-09-21
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IT/Tech
Technical Support, IT Support, HelpDesk/Support
Olo is a leading SaaS platform for restaurant technology, offering remote UK work. We seek a Sr. Customer Support Specialist to handle escalated tickets, mentor peers, and drive CSAT, SLAs, and support quality.
You’ll diagnose technical issues, collaborate with Product/Engineering, and contribute to knowledge bases. Applicants should have 2+ years managing complex customer problems, proficiency with Zendesk/JIRA, and strong communication.
This role, Senior Remote Support Specialist (UK) — Complex Tickets at Olo, could be your next career step.
All applications are reviewed carefully by our team.
The position is based in United Kingdom.
This opportunity is part of our work in Management & Operations, Sales.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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