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Online Channel

Remote / Online - Candidates ideally in
Abu Dhabi, UAE/Dubai
Listing for: Righttalentrightnow
Remote/Work from Home position
Listed on 2026-09-23
Job specializations:
  • IT/Tech
    IT Project Manager, IT Support, Technical Support, IT Consultant
Salary/Wage Range or Industry Benchmark: 300000 - 540000 AED Yearly AED 300000.00 540000.00 YEAR
Job Description & How to Apply Below
Position: Online Channel Support

Job Location Abu Dhabi (Work From Office) Job Type Contract Job Description Knowledge & Expertise

  • Strong knowledge and hands-on experience in Digital Channels.
  • Solid understanding of the Investment and Wealth Management domain.
  • Ability to analyze, troubleshoot, and resolve technical issues by coordinating with vendors and internal IT teams.
  • Good understanding of IT Change Management and Problem Management processes.
  • Practical experience with AWS Dev Ops tools, Kubernetes platforms, application servers, and web services.
  • Experience in Dynatrace for application performance monitoring and issue diagnostics.
  • Ability to work in a 24/7 production support environment and handle high‑pressure situations effectively.
  • Support the Project Manager in delivering technology‑enabled initiatives and IT deliverables for medium, high, or strategic priority projects.
  • Review vendor‑provided solutions to ensure alignment with project and technical requirements.
  • Assist business users in understanding system functionalities and technical capabilities.
  • Define and agree on SLAs related to project deliverables and ensure timely fulfilment.
  • Investigate business‑reported issues and manage resolution by working with internal IT or vendors.
  • Support overall project administration, including project planning and reporting.
  • Assist in preparing and coordinating project documentation (transition documents, technical procedures, etc.).
  • Support vendor evaluation processes and monitor contract compliance and implementation quality.
  • Assist the Project Manager in ensuring smooth transition from project to production and proper handover to the production support team.
  • Provide support for SIT and ensure comprehensive UAT assistance for business users.
Experience

(indicate years of experience required for the role as well)

  • At least 4-5 years in IT with a banking background with at least 1-2 years in a capacity with a wide experience in handling of application systems and technical systems.

    Strong experience in team collaboration skills in a service culture, are required
  • Working knowledge and experience of banking operations and related problems
  • Willingness to work in shifts
  • Ability to prioritize and handle multiple tasks
  • Knowledge and ability to apply quality control techniques
  • Strong written and verbal communication skills in English, Arabic an advantage
  • Influencing, persuasion and negotiation skills
  • Excellent interpersonal skills
  • Ability to build partnerships and interact with all levels
  • Planning, analytical and time management skills
  • Excellent person to person communication skills
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