Desktop and Site Support Technician

Join to apply for the Desktop and Site Support Technician I role at TP

This range is provided by TP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: CA $45,000.00/yr - CA $45,000.00/yr

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities.

We are seeking an onsite Desktop and Site Support Technician I to join our team at 75 Eglinton Ave East, Toronto, ON. The ideal candidate will be responsible for providing technical support and maintenance for all company hardware, software, and systems. This role requires a blend of technical expertise, problem-solving skills, and a strong customer service orientation, with an emphasis on supporting both on-site and remote employees.

• Provide Technical Support:
  Offer in-person, phone, and remote support to end-users for hardware, software, and network issues.
• Troubleshoot and Resolve Issues:
  Diagnose and resolve technical problems with desktop computers, laptops, printers, peripherals, and mobile devices.
• System and Software Management:
  Install, configure, and maintain operating systems (Windows, macOS), and various software applications.
• Hardware Maintenance:
  Perform routine maintenance, repairs, and upgrades on computer hardware.
• Network Support:
  Assist with basic network troubleshooting, including connectivity issues, and setting up network access for new users.
• Documentation and Inventory:
  Maintain accurate records of all support requests and IT asset inventory.

• Equipment Preparation and Shipping:
  Prepare and configure computer equipment (Desktops, monitors, keyboards, etc.) for new and existing remote employees. This includes packaging and coordinating the shipment of equipment to their home offices.
• Onboarding Support:
  Provide technical onboarding and setup assistance to new remote hires, ensuring they can connect to company systems and are familiar with their equipment.
• User Training:
  Educate users on best practices for software and hardware use to prevent future issues.
• Collaborate with IT Team:
  Work closely with other IT staff to address larger technical issues and contribute to IT projects.

• Education/
  
  Experience:
  
  Candidates must be current computer course students, graduates, or have related work experience. A Bachelor of Science in a computer-related field is preferred; equivalent certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) with relevant experience are also valued.

• Technical
  
  Skills:
  
  Proficiency in troubleshooting and resolving issues with Windows and macOS operating systems. Experience with Microsoft Office 365, Active Directory, and remote desktop tools. Familiarity with network concepts (TCP/IP, DNS, DHCP) and troubleshooting. Knowledge of hardware components and their functions.

• Soft Skills:
  
  Strong problem-solving abilities with a detail-oriented approach. Excellent verbal and written communication skills. A customer-first mindset with a friendly and patient demeanor. Ability to manage multiple tasks and prioritize…