Application Support Analyst; SQL

MRI Software is seeking an Application Support Analyst (SQL-focused) to join our team in Cape Town. This role is ideal for someone with strong hands-on experience writing SQL and PL/SQL, who can independently analyse complex issues, develop queries, and deliver data-driven solutions to clients. As a member of the team, you will take ownership of complex, database-driven support cases, acting as a key escalation point.

You will be responsible for writing, reviewing, and optimising SQL statements, diagnosing issues at source, and ensuring long-term, scalable resolutions. This role is highly technical, with a strong focus on query development, database analysis, and performance optimisation, alongside client engagement. The role is adhering to UK hours/public holidays. We understand the need to provide a flexible working environment partnered with team collaboration and socialisation.

Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.

• Write, troubleshoot, and optimise SQL queries, scripts, and PL/SQL code to resolve client issues
• Analyse complex data-related problems using custom-built SQL statements and queries
• Act as a technical escalation point for advanced database and application issues
• Perform detailed root cause analysis, identifying issues within database structures, queries, or data integrity
• Review and improve existing queries to enhance performance, accuracy, and efficiency
• Work directly with clients to gather requirements and translate them into SQL-based solutions
• Ensure delivery against SLAs and KPIs, maintaining high levels of client satisfaction
• Contribute to documentation, including SQL scripts, troubleshooting steps, and best practices
• Mentor junior analysts, particularly in SQL development and debugging approaches
• Participate in UAT, validating data fixes and database-related changes

• 3-6+ years' experience in application or technical support within enterprise software
• Strong, practical experience writing complex SQL queries from scratch
• Hands-on experience with Oracle PL/SQL, including developing stored procedures, triggers, and packages
• Proven ability to build, modify, and optimise SQL statements to solve real business problems
• Experience with query performance tuning (indexes, execution plans, optimisation techniques)
• Strong understanding of relational database design and data structures
• Ability to work with large datasets and extract meaningful insights via SQL
• Strong problem-solving skills with a logical, structured approach
• Ability to clearly communicate technical solutions to non-technical stakeholders
• Fluent in English

• Office breakfasts
• Quarterly lunches
• Virtual social events
• Medical Aid Scheme
• Personal Pension plan
• Parental Leave benefit to spend time with new arrival(s)
• 25 days of annual leave plus Public Holidays
• Bank of 16 hours of "Flex Time Off"
• Tuition Reimbursement Schemes
• Flexibility of working from anywhere in the world for two weeks out of the year
• Employee-led resource groups (DEI committee, Women and Allies, Pride Event Group)
• Flexible work model: hybrid, 3 days from home per week
• Work-life balance and support for families
• Re-education benefits (tuition reimbursement)
• Generous referral program
• Regional-specific healthcare benefits
• Additional 16 hours of paid time to volunteer or "Flex at MRI" program
• Further professional development and growth opportunities

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional…