IT Support Trainee

Our client is offering an exciting IT Support Trainee position based in Tembisa . This hybrid role provides a fantastic opportunity for individuals looking to build a career in information technology support. You will be part of a dedicated team, assisting users with technical issues, maintaining IT systems, and learning the intricacies of network administration and hardware support. This role balances essential in-office collaboration with the flexibility of remote work, allowing you to develop both practical skills and adaptability.

You will gain exposure to a wide range of IT challenges in a supportive learning environment.

• Provide first-level technical support to end-users, addressing hardware, software, and network issues.
• Assist in the installation, configuration, and maintenance of computer systems and peripherals.
• Troubleshoot and resolve IT-related incidents and service requests in a timely manner.
• Support the IT team in managing network infrastructure and ensuring system security.
• Document technical issues and resolutions for future reference and training purposes.
• Participate in training sessions and continuously update technical knowledge on emerging IT trends.

• A keen interest in IT and a basic understanding of computer hardware, software, and networking principles.
• Good problem-solving and analytical skills.
• Strong communication and interpersonal skills for effective user support.
• Ability to work collaboratively in a team setting and independently when required.
• Willingness to learn and adapt to new technologies and processes.
• Access to reliable internet for remote work components.

• An annual stipend of R70,000, with performance-based increases.
• Exposure to a broad spectrum of IT infrastructure and support functions.
• Structured training and mentorship from experienced IT professionals.
• Hybrid work model offering flexibility and work-life balance.
• Opportunity to earn industry-recognized certifications.
• Potential for a permanent role within the IT department upon successful completion.