Software QA Analyst Lead

About ETS

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories.

Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

Duties:
Control and manage daily testing activities for assigned applications and functional areas. Lead functional, performance, and integration testing efforts, while expanding testing coverage to include security, usability, and operability testing. Create detailed test cases and scripts for technical and business stakeholders, and apply testing criteria in the review and approval of business requirements, functional specifications, and system designs. Design and maintain the overall testing strategy, communicate testing results and findings to key stakeholders, and identify, prepare, and manage test data in collaboration with business and technology teams.

Oversee testing methodologies, tools, and development activities related to test analysis, scripting, and execution, and design, develop, and execute test plans, test cases, and both manual and automated test scripts. Assess quality risks through verification and validation techniques, identify potential issues, develop mitigation strategies, and establish quality assurance metrics to evaluate delivered applications. Collaborate with IT Release Management to support capacity planning, release planning, scheduling, and reporting, ensuring that all interfacing applications and support teams are engaged throughout the testing and release process.

Monitor release-level risks and issues, manage service level agreements, serve as a liaison with Service and Delivery Management, and produce service level reporting and scorecards. Implement, maintain, monitor, and audit software testing and quality assurance processes to ensure compliance and effectiveness. Act as a subject matter expert on service-level risks, defects, and issue management, partnering with development and business teams to resolve escalations and defects.

Approve access service requests for testing environments and ensure appropriate system, application, and tool access to support testing activities. Participate in quarterly root cause analysis reviews and drive continuous process improvements for Software Quality Assurance and Software Development Life Cycle (SDLC) processes and procedures. Adhere to applicable laws, regulations, and ethical standards in the performance of all job responsibilities.

• Hybrid remote work permitted.

Requirements:
Bachelor’s degree in computer science, or a related field and 7 years of post-baccalaureate experience in quality assurance processes. Experience must include the following skills: understanding of quality assurance processes and testing methodology;…