Sr. Programmatic Solutions Engineer; DSP; FreeWheel - NYC

Free Wheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

About the team Free Wheel takes an innovative, collaborative, and white-glove approach in providing best-in-class services and forward-looking business solutions for the media industry.

This opportunity is atFreeWheel, a Comcast Company, and will be focused on the Advertiser Suite, that encompasses our Buyer Cloud and Curation Hub programmatic technologies. About the role Reporting to the Manager, Client Solutions, you are the primary point of contact for your clients, working closely with Sales to provide solutions for Advertiser Suite’s newest customers, consulting on their pre-sale's engagement, implementation, scaling and handoff to Account teams, and subsequent technical project based consultation and support.

This role requires engaging with both enterprise clients and nimble start-ups, from Agencies to Media/ Tech providers, to ensure technical product needs are met, issues are resolved with expedience, and complex questions are answered about our programmatic Advertiser Suite offerings prior to,duringand post-implementation. You will be goaled with ensuring clients move through their trial phase and become full-term customers who spend at scale on our platform.

You will alsobe responsible forre-engaging existing customers that are now looking to implement new complex features and need specialized technical expertise.

Youwill work as part of a global team that can be deployed on global,regional and/or local opportunities as required.

An important aspect of the Senior role is tosupport our most strategic Tier 1 accounts,coach junior teammates, drivethe governance of our methodologies, define&executestrategiesand initiatives to evolve our best practices and processes that allow us to scale successfully.

Schedule:

Onsite 4days per week in the New York office. 1day remote work schedule This position is not eligible for visa sponsorship. Applicants must be authorized to work for Comcast in the United States without a current or potential future need for sponsorship.

• Deeply understand our most strategic customers' programmatic and technical requirements andcraftelegant technical solutions
• Partner with Saleson pre-sales engagements, elicit customer technical and business KPIs, and define the success criteria of an engagement
• Develop and deliver custom onboarding plans toscalecustomerspend through the platform
• Scope, configure, test, and deliver our bidder and DSP software solutions, requiring technical competency,leveraging skills such as SQL and API management
• Build trusted relationships with customer stakeholders, particularly inAdOps, engineering, data science, and product roles
• Act as a technical subject matter expert(SME) on the Advertiser Suitefor clients and internals
• Provide ongoing feedback to product and engineering todrive roadmap initiatives
• Go deep to troubleshoot customer issues and manage more complex issues thatmayrequire product and engineering resources through to resolution
• Coachand support junior members of the team helping them overcome challenges anddevelopexpertise
• Spearhead internal/ client facing initiatives and strategies to help meet broader team/ organisational objectives
• Develop andmaintaindocumentation outlining our best practices and procedures

• Experience in a technical customer facing or support role in Ad Tech
• Strong understanding ofreal…