Junior Consultant, Production Support; T & I); Telework​/Hybrid

Position Title:

Junior Consultant, Production Support (T & I) (Telework/Hybrid)

English, French

English (Reading - C
- Advanced), English (Speaking - C
- Advanced), English (Writing - B
- Intermediate), French (Reading - C
- Advanced), French (Speaking - C
- Advanced), French (Writing - B
- Intermediate)

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.
Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

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Technology & Infrastructure (T&I) is the backbone and the future-forward arm of CBC/Radio-Canada. Our purpose is to constantly innovate to evolve and maintain the Corporation’s technology and infrastructure. We are the people that make stuff work. We make connections between media content, systems, people and places. We are the space in between.

A place with purpose. CBC/Radio-Canada has always been a highly regarded pioneer of media technology — not just in Canada but around the world. Today, we are transforming ourselves into a modern and agile public service media organization. Technology is the driving force, and we are the team making it happen.

This is a hybrid position with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.

As Junior Consultant (Senior Coordinator), Support - Broadcast Management, you will provide active technical support to users of Radio-Canada broadcast management applications by working alongside dynamic project teams and the Expertise Centre. You will be responsible for analyzing and understanding recurring problems that are part of the business framework.

You must analyze and understand the various technical issues experienced by users, contacting them personally as needed. You will work with both developers and teams in Business Technology Solutions teams to resolve more complex issues.

You will draft documentation required for troubleshooting and for training first-level support staff.

At CBC/Radio-Canada, you’ll find passionate people, challenges and demanding responsibilities that will further your personal and professional growth.

Challenges. We spend our days solving problems on an unbelievable scale. Media files are highly nuanced and incredibly complicated; updating, installing and supporting technologies that are organization-wide and that impact broadcasting content is a time sensitive, complex technical feat. And that’s just the beginning. Not to mention, you will be working with cutting edge technology in data management, cloud migration, IP for broadcast, AI and security and reliability.

• Analyze, solve and resolve various and complex technological problems.
• Analyze and evaluate tools and work methodologies in order to make recommendations to optimize them.
• Develop and implement different tools, processes and optimized work methodology.
• Implement and coordinate special projects (ex: updating work method for a station).
• Train support staff and super users.
• Help advise management in the development of strategic plans.
• Manage and provide advanced technical support, and maintain systems,…