Desktop Support Analyst

Be yourself at Protolabs

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!

You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams.

Why Protolabs?

We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do.

It's our people who fuel our creativity and make our culture feel like home.

We are looking for a Desktop Support Analyst
to join our team in AMS!

This is an onsite, fixed-term role, and we are accepting applications from candidates based in the Netherlands.

The Desktop Support Analyst isthe face of IT for our employees—resolving tickets, supporting endpoints (Windows/macOS), managing user onboarding/offboarding, and keeping our core workplace tech running smoothly. This role combines Service Desk (L1/L2) responsibilities with onsite and remote Desktop Support.

• Act as first and second line support for incidents and requests via ticketing system, chat, email, and walk-ups
• Triage, diagnose, and resolve hardware/software issues; escalaten to L3/vendors when needed
• Own tickets end-to-end, meeting SLAs and maintaining clear communication with users
• Create and maintain knowledge base articles, FAQs, and user guides
• Support account lifecycle: onboarding, access provisioning, offboarding, permissions reviews
• Set up and support conferencing tools, AV equipment, and meeting rooms
• Provide remote support for distributed teams and home-office setups

• Build, deploy, and maintain endpoints (Windows and macOS), including imaging and configuration
• Administer MDM/endpoint management (DTC, Jamf) for policy, profiles, compliance, and patching
• nstall and support core productivity suites (Microsoft 365), VPN, and collaboration tools
• Manage endpoint security (EDR/antivirus, disk encryption, OS/app patching)
• Support peripherals (printers, docks, webcams), mobile devices, and basic network connectivity
• Maintain hardware inventory and asset lifecycle (purchase requests, tracking, RMA, disposal)

• Support identity and access management (AD/Microsoft Entra/Okta), MFA, and SSO apps
• Perform routine admin tasks in Microsoft 365 (Exchange, Teams, SharePoint)
• Assist with SaaS onboarding, license management, and application troubleshooting
• Perform routine admin tasks in Microsoft 365 (Exchange, Teams, SharePoint)
• Assist with SaaS onboarding, license management, and application troubleshooting

• Contribute to ITIL-aligned processes: incident, request, problem, change, CMDB/asset
• Document standards, runbooks, and diagrams for repeatable support
• Collaborate with Security on compliance, endpoint posture, and awareness initiatives
• Coordinate with vendors for escalations or repairs

• 2-5 years in Service Desk/Desktop Support or similar IT Engineering role
• Strong troubleshooting across Windows 11 and macOS; iOS/Android a plus
• Experience with ticketing systems (e.g., Freshdesk,…