Senior Solutions Architect - Reuters Imagen

Job Description

Reuters Imagen is trusted by many of the world's most recognisable sports and media brands to manage and maximise the value of their digital content. Backed by Thomson Reuters, we're growing rapidly and investing in our technology, products and people.

As a Senior Solutions Architect
, you'll be the go-to technical expert for some of our most strategic opportunities. From shaping solution design and influencing customer decisions to supporting successful implementation, you'll have a direct impact on revenue growth, customer success and the future direction of our platform.

• Lead technical discovery workshops, understanding customer requirements, workflows, integrations, security considerations and business objectives.

• Design scalable cloud-based solutions that align customer needs with Reuters Imagen's platform capabilities and best practices.

• Act as the technical lead throughout the sales cycle, delivering compelling demos, handling technical discussions and building customer confidence.

• Partner with Commercial and Account teams to develop proposals, RFP responses, statements of work, solution designs and effort estimates.

• Advise customers on deployment, hosting, integration and configuration approaches, championing sustainable, configuration-led solutions over custom development.

• Identify technical risks early, develop mitigation strategies and ensure smooth transition from sales through implementation and delivery.

• Remain a trusted technical advisor for strategic accounts, supporting complex implementations, feature adoption and ongoing optimisation.

• Collaborate closely with Product and Engineering teams, sharing customer insights, influencing product direction and contributing to presales tools, technical playbooks and market expertise.

• 5+ years of experience in requirements elicitation, solutions architecture, pre-sales engineering, or technical sales support for enterprise or SaaS software

• Demonstrable track record closing or materially contributing to complex technical deals in the US and North American market

• Deep understanding of cloud infrastructure, hosting architectures, and storage solutions (AWS and Azure essential)

• Strong expertise in data modelling, cross-system data reconciliation, and integration design including API patterns, data attribute mapping, and business process dependencies

• Able to deliver product demonstrations and handle technical objections from developers to executives

• Experience creating technical proposals, SOWs, architecture diagrams, solution blueprints, and RFP responses

• Comfortable operating post-sale in a technical advisory capacity alongside delivery teams

• Fluent professional English; able to work independently in a remote environment and across time zones

• Proven use of AI tools such as ChatGPT, Claude, or Copilot for research, analysis, and workflow efficiency

• Experience in sports, media, broadcast, or content management technology sectors

• Knowledge of video codecs, transcoding, metadata standards, live ingest protocols, and content delivery workflows

• Understanding of AI services and their application in video processing, automated tagging, data enrichment, and intelligent content discovery

• Experience with Salesforce, Azure Dev Ops, and

• Familiarity with SAML/SSO, access control models, and security and compliance requirements common in enterprise media environments

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• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial…