Remote: Global SaaS Support Team Lead
Belfast, County Antrim, BT1, Northern Ireland, UK
Listed on 2026-09-29
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IT/Tech
HelpDesk/Support, SaaS Sales, Technical Support
CAI Software in the United Kingdom is seeking a Customer Support Team Lead to guide a global offshore CSR group, ensuring high-quality service and SLA adherence. You will coach, assess performance, and drive improvements across processes, with cross-functional collaboration to elevate product support.
The role emphasizes a consultative approach, KPI-driven management, and readiness to scale operations as CAI expands its AI-assisted ERP offerings for manufacturers worldwide.
We are seeking a motivated Remote:
Global SaaS Support Team Lead to join Epssw in United Kingdom.
The position is based in United Kingdom.
This opportunity is part of our work in Management & Operations, Sales.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote:
Global SaaS Support Team Lead role in the description above.
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