Remote Enterprise Service Desk Team Lead - Night Shift
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-09-29
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator
Embedded Shishya in the Philippines is seeking an Enterprise Service Desk Team Lead responsible for acting as a technical escalation for Tier 1 & 2, mentoring analysts, and ensuring SLA-driven ticket flow within the service delivery model.
The role requires strong IT infrastructure knowledge across Windows, Server, 365, Entra /AD, Citrix, virtualization, and email security, with a focus on customer satisfaction and timely resolutions.
As a Remote Enterprise Service Desk Team Lead
- Night Shift, you will play an important part at Embedded Shishya in United States.
Learn more about the Remote Enterprise Service Desk Team Lead
- Night Shift role in the description above.
We appreciate your interest in this position.
Join Embedded Shishya and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).