Remote Software Support Specialist – Tier 1
Jacksonville, Duval County, Florida, 32290, USA
Listed on 2026-09-29
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IT/Tech
IT Support, HelpDesk/Support
Rithum is seeking a Software Support Specialist to resolve inbound software queries via portal, email, phone and chat, documenting issues and resolutions, and mentoring new team members. The role supports global coverage and may involve rotating shifts.
You will leverage AI to improve productivity, maintain quality, and contribute to knowledge base updates in a remote-first, fast-paced environment.
The Remote Software Support Specialist – Tier 1/2 position in the Sales, IT & Technology field is open for applications.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote Software Support Specialist – Tier 1/2 role in the description above.
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