Technical Business Analyst; Salesforce

Salary: £60,000 - £73,000 per annum

Employment type: Permanent

Hours per week: 37

Reporting into: Project Manager

Department: IT

I'm afraid we cannot sponsor skilled worker visas for this position.

This role operates primarily on a remote working arrangement that will require travel into one of our UK sites once per month minimum. Our remote working model arrangements are a non-contractual benefit which could change at any point during your employment, so for this reason an Arden work location is added to our employment contracts.

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

The Technical BA sits within our Technology Department that is crucial to making sure our employees and students can work effectively, deliver projects, find the right solutions and ensure we develop the technology that will make the biggest difference.

Our IT team is made up of around 65 employees with a vast range of skills from Software Development to IT Operations and Security.

Our IT Department values employee development and we have lots of great examples of employee progression and promotions within the team.

As a Technical Business Analyst within Arden University's IT Customer Services team (Salesforce), you'll play a pivotal role in shaping and enhancing our Salesforce platform, helping to deliver innovative solutions that improve the experience of both students and colleagues.

Working across a diverse portfolio of strategic and operational initiatives, you'll collaborate with stakeholders to understand business needs, analyse processes and translate requirements into clear, effective solutions. From facilitating workshops and documenting requirements to supporting implementation and adoption, you'll drive meaningful business change that aligns with the University's digital transformation ambitions.

You’ll also champion business analysis best practice, helping to embed consistent standards and continuous improvement across the team. This is an excellent opportunity for an experienced Business Analyst who enjoys solving complex problems, influencing stakeholders and delivering technology-enabled change that makes a real impact.

You’ll be an experienced Business Analyst with a passion for delivering technology-enabled change and improving business processes. With strong stakeholder management skills and a collaborative approach, you’ll be confident translating complex business needs into practical Salesforce solutions. You’ll enjoy working across multiple projects, influencing decision-making and driving continuous improvement while building strong relationships with both technical and non-technical teams.

Essential Skills /

Experience:

• Relevant degree or equivalent professional experience in Business Analysis, with significant experience of Salesforce Sales Cloud and/or Service Cloud.
• Proven experience delivering business analysis within IT-enabled change or digital transformation environments.
• Expertise in requirements gathering, business process analysis and documenting as-is and to-be processes.
• Experience applying a range of Business Analysis techniques, including user stories, use cases, workshops, interviews and process modelling.
• Strong understanding of Salesforce platform capabilities…