Service Desk Lead & Escalation Specialist
Kent, King County, Washington, 98089, USA
Listed on 2026-09-30
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IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
The Intersect Group is seeking a Service Desk Administrator to provide technical oversight and guide the Service Desk team in resolving escalated end-user issues and complex requests. This role aims to improve overall operations by reducing escalations to senior resources.
You will stay current with technologies, maintain documentation, and collaborate with management to escalate issues as needed. The position offers a hybrid work model with onsite and remote work possibilities.
Join us at The Intersect Group as our next Service Desk Lead & Escalation Specialist in WA, United States.
The advertised compensation is 65.000 - 90.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Service Desk Lead & Escalation Specialist role in the description above.
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