User Researcher; SC Cleared
Remote / Online - Candidates ideally in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-10-01
Greater London, London, Greater London, W1B, England, UK
Listing for:
TXP
Remote/Work from Home
position Listed on 2026-10-01
Job specializations:
-
IT/Tech
Digital Media & Production, UI/UX Design, Technical Writer
Job Description & How to Apply Below
User Researcher
Rate: £525/day Inside IR35
Duration: 4 months initially
Clearance:
Active SC required
Working pattern: 2 days pw in Telford
Role OverviewWe are looking for an experienced User Researcher to support the delivery of digital services within a complex Home Office environment.
The role will sit within a multidisciplinary delivery team, conducting research to understand user needs, behaviours and pain points and using those findings to shape the design and development of services.
The successful candidate may support a number of service areas, including Digital Notebooks, Manage Appointment Booking, and Restoring Order & Control.
Key Responsibilities- Plan and conduct user research across digital services and products
- Identify user needs, behaviours, pain points and opportunities for improvement
- Design and deliver qualitative and quantitative research activities, including interviews, usability testing, workshops and contextual research
- Analyse research findings and translate them into clear, actionable insights
- Work closely with Service Designers, Interaction Designers, Product Managers, Business Analysts and delivery teams
- Support iterative design and development by testing concepts, prototypes and live services with users
- Present research findings clearly to delivery teams and senior stakeholders
- Ensure research considers accessibility and the needs of users with different levels of digital capability
- Maintain research artefacts and contribute to the wider evidence base across the programme
- Strong experience as a User Researcher within digital or technology programmes
- Experience planning, conducting and analysing user research independently
- Strong understanding of user-centred design and Agile delivery
- Experience working within multidisciplinary teams
- Confident conducting usability testing, interviews and other research methods
- Ability to turn complex research findings into clear insights and recommendations
- Strong stakeholder engagement and communication skills
- Experience working with sensitive, complex or high-profile services would be beneficial
- Previous Home Office, Central Government or GDS experience would be advantageous
- Understanding of the GDS Service Standard and accessibility requirements would be beneficial
Active SC clearance is required for this role
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