Senior Systems Administrator; Amazon Connect Customer

Responsibilities and Qualifications

Responsibilities

• Administer and support cloud-native infrastructure powering telecommunication systems, with a strong focus on AWS-hosted services, including AWS Connect/Amazon Connect Customer, EC2, and S3.
• Perform day-to-day system administration tasks within AWS Gov Cloud, including provisioning, configuring, monitoring, and patching Linux-based virtual machines.
• Manage telephony workloads and services within AWS Connect, ensuring high availability, security, and performance for mission-critical communication.
• Monitor cloud system performance using Cloud Watch, Cloud Trail, and Splunk, diagnosing and resolving infrastructure issues to maintain 24/7 uptime.
• Implement and maintain system hardening, encryption, IAM roles, network policies (VPC, security groups), and multi-factor authentication to comply with security standards.
• Utilize Infrastructure as Code (IaC) tools such as AWS Cloud Formation, Ansible, or Terraform to automate infrastructure provisioning and configuration.
• Support secure data backup/recovery processes for cloud environments, aligning with federal continuity and audit requirements.
• Contribute to CI/CD pipelines and Dev Sec Ops  practices in collaboration with cloud developers.
• Participate in SAFe Agile ceremonies, including planning, stand-ups, retrospectives, and system demos.
• Serve in an on-call rotation, ensuring rapid response to service-impacting incidents in telecommunication systems.

Required Skills and Experience

• Active Secret Clearance
• 7+ years of experience administering Linux systems
• At least 3 years of AWS cloud infrastructure experience, preferably within Gov Cloud or similar secure environments.
• Deep understanding of Amazon Connect Customer/AWS Connect operations, call flow configuration, contact lens integration, and AWS Lex/Lambda integration.
• Active Secret Clearance

Preferred Skills and Experience

• Experience implementing and managing AWS Identity and Access Management (IAM), Cloud Watch, S3, EC2, and Cloud Formation.
• Familiarity with networking concepts in cloud environments including VPC, routing tables, security groups, and load balancing.
• Hands-on experience automating cloud infrastructure using Ansible, Terraform, or Cloud Formation.
• Knowledge of cloud security best practices, including NIST 800-53 and FedRAMP-aligned controls.
• Experience working in SAFe Agile environments using JIRA and Confluence.

We are seeking a Senior Systems Administrator (Amazon Connect Cusomer) to join our team.

Tek Synap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

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The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location:
  
  Remote
• Remote or In-Person: 100% remote/nationwide (with one initial visit to Clarksburg, WV – travel reimbursed)
• Type of environment:
  Office
• No…