I.T. Administrator

POSITION: I.T. Administrator

REPORTS TO:

Data & Process Manager

CATEGORY:
Full-Time, Hourly, Non-Exempt, Permanent

WAGE: $29-$34 per hour

WORK LOCATION:

Primarily on-site, with occasional remote work flexibility as business needs allow.

As our IT Administrator, you’ll be the go-to technology expert for an organization doing meaningful work in the community. You’ll support technology across our main office and three retail store locations, keeping our people connected, productive, and secure.

You’ll have ownership of the technology that keeps our organization running - including computers, servers, networks, phones, printers, software, cloud systems, cybersecurity, backups, and other business technology - while providing approachable, responsive support and training to employees.

We’re looking for someone who enjoys solving problems, takes pride in creating reliable systems, and can translate technology into solutions that make people’s jobs easier.

• Medical, dental, and vision insurance (100% employer-paid coverage for employees; partial employer contribution for eligible dependents)
• Healthiest You® 24/7 telehealth access for medical and mental health support

• Paid vacation (10 days annually to start)
• Paid sick leave (10 days annually to start)
• 13 paid holidays each year
• Short-term and long-term disability insurance
• Basic life and AD&D insurance, plus voluntary life insurance options
• 403(b) retirement plan with a 5% employer match after one year of employment
• Flexible Spending Account (FSA)
• Employee discounts at our TPCHFH stores

• Investigate, diagnose, and resolve computer hardware, software, network, connectivity, and other technology issues.
• Install, configure, maintain, and upgrade desktops, laptops, servers, network equipment, printers, plotters, phone systems, mobile devices, and other technology equipment.
• Administer Microsoft 365, Microsoft Entra , Microsoft Azure, Microsoft Intune, and hybrid Active Directory environments.
• Manage employee user accounts, access, permissions, device setup, software deployment, licensing, onboarding, and offboarding.
• Maintain network infrastructure, including Cisco Meraki firewalls, wireless access points, and related systems.
• Manage cybersecurity practices, security policies, endpoint protection, system updates, and employee cybersecurity awareness.
• Maintain backup, data storage, disaster recovery, and business continuity systems, including Veeam, Synology NAS, and cloud-based backup solutions.
• Maintain accurate hardware, software, license, and technology asset inventories.
• Provide technical support and training to employees across all locations, including remote support when needed.
• Coordinate with third-party vendors and service providers for technology-related products and services.
• Support technology purchasing, budgeting, equipment replacement, and future technology planning.
• Maintain documentation of systems, configurations, procedures, and technology resources.
• Evaluate current and emerging technologies and recommend improvements that support organizational efficiency, security, and operational needs.
• Other duties as assigned.

• 3+ years of professional experience in information technology, systems administration, or a related field.
• Demonstrated experience troubleshooting computer hardware, software, networks, and technology systems.
• Experience administering Microsoft 365 and related Microsoft technologies.
• Knowledge of user account management, endpoint management, networking, cybersecurity, backup, and data protection practices.
• Strong problem-solving and analytical skills.
• Effective written and verbal communication skills, including the ability to explain technical information…