User Researcher - DV Cleared

Hybrid (home-based & working with Kerv Digital office/customer site visits as required) Office locations – Longbridge, London & Nottingham

At Kerv we harness the power of technology for the good of our people, our customers, our society and our planet. Technology is the enabler; impact is how we judge success.

As a certified B Corp and Great Place To Work, we care deeply about how we show up for our people, our customers and the world around us. These aren’t badges for us, they reflect how we work every day and the standards we hold ourselves to.

With more than 900 specialists and over 1,600 technical certifications, we are bringing together expertise across cloud, AI, compliance, data, customer experience and business applications. Working as one connected team, we solve complex challenges and stay accountable from strategy through to delivery, adoption and ongoing improvement.

We help organisations build secure, well governed foundations, leverage more from their technology and unlock new opportunities through innovation and AI. Our focus is on making technology work in the real world and delivering lasting value.

You’ll be part of the User Experience (UX) team in Kerv Digital.

At Kerv Digital, we help organisations unlock the power of technology to transform how they work, engage customers and drive business value. We combine deep expertise across Microsoft Business Applications, Power Platform, AI, Dev Ops, Data and cloud technologies. With a strong focus on outcomes and real-world value, we make digital transformation feel tangible, purposeful and fast-moving.

You will be pivotal in helping define and drive the design and development of our clients’ products and services. You will reveal what users need by conducting research, working with cross-functional teams, and performing usability testing. These responsibilities also include inspiring change, delivering oral and written presentations, evaluating research data from a range of sources, and helping the User Experience (UX) team better understand what would make a user’s experience more intuitive, inclusive, and seamless.

• Good knowledge of qualitative research methods including user requirements gathering and early-stage concept and prototype testing, guerrilla research, and other approaches to ensuring user needs are fully understood
• Working on and collecting research findings to support the design of  services leading to successful service assessments. As minimum, you are aware of and experience of working on projects that follow the  GDS service standards and assessment process
• Engaging research facilitation skills and techniques, an effective communicator with excellent presentational skills
• Pragmatic, able to recognise and be sympathetic to project constraints, knowing when it's right to stand their ground on what research is needed, and when to flex
• Turn research data into clear findings that inform decisions and know how to involve colleagues in analysis and synthesis to increase consensus and challenge assumptions
• Conduct inclusive research to include all kinds of users in appropriate research activities to help teams deliver accessible services
• You can work in an open, iterative, and collaborative way in a multidisciplinary team
• Active DV Clearance is a mandatory requirement for this role
• Experience of introducing user research to an organisation
• An understanding of user-centred design practices
• Experience of successfully leading or contributing to services that have progressed through a GDS assessment.

• happiest working under their own direction, but…