Remote-First Software Support Specialist
Brownsville, Cameron County, Texas, 78520, USA
Listed on 2026-10-02
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IT/Tech
IT Support, HelpDesk/Support
Rithum is seeking a Software Support Specialist to join our global, remote-first team. You will handle inbound software support across portals, email, phone, and chat, document issues, and escalate to Engineering as needed.
You will mentor junior staff, contribute to internal knowledge bases, and help identify trends from ticket data while delivering high client satisfaction. We encourage AI-driven productivity and secure, compliant processes.
The Remote-First Software Support Specialist role at Rithum is now open for applications in Dallas, TX, United States.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
This is a Full Time role.
The position is based in Dallas, TX, United States.
This opportunity is part of our work in IT & Technology.
The advertised compensation is 45.000 - 70.000.
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