Associate Director​/Director Regulatory Intelligence Delivery

This role offers a remote work option. Candidates based in the EST time zone are preferred, as they will be working closely with other Infodesk team members across different locations.

This is a hands‑on strategic regulatory intelligence delivery and execution role. You will scope, shape and deliver curated regulatory intelligence for pharma, biotech and medical device customers, and you’ll lead the delivery team by working alongside them, not by supervising from a distance.

We prefer candidates in the EST time zone, as they will work closely with other Infodesk team members across

You’re self‑starter from a true regulatory intelligence background and want to be hands‑on with the sources, feeds and outputs. You’ll own the quality of what the team delivers, lead methodology development, and carry your own share of customer builds. You’ll run projects from first scope to final QA, without waiting for a roadmap or daily direction.

We don’t want a manager to review other people’s output; we want a strong practitioner to join the team.

The team transforms raw regulatory updates, news and scientific sources into targeted intelligence that each customer can act on. Our Regulatory Intelligence professionals sit at the intersection of our sales, analyst and AI capabilities.

• Scope the right coverage for a new or existing customer, with sales and internal teams
• Shape the regulatory intelligence feeds: define the required outputs and sources, and partner with Infodesk’s Information Strategy team to build search strategies and agentic AI prompts.
• Deliver curated regulatory intelligence (bulletins, alerts and surveillance) with analysts and AI

Turn a customer’s pipeline, therapeutic areas and regulatory obligations into a complete coverage plan.

• Run scoping sessions with Account Executives, Account Managers and internal teams
• Build and maintain client‑facing scoping workbooks: source maps and coverage matrices
• Identify and validate the right regulatory, news and scientific sources for each brief
• Collaborate and partner with other customer operation departments to deliver value to customers

You define what each customer needs, then build it in collaboration with Infodesk’s Information Strategy Team;

• Translate each customer’s needs into a clear specification of the intelligence and outputs required
• Brief and advise Infodesk's Information Strategy team as they build the search strategies and agentic AI prompts
• Review, test and sign off each feed’s accuracy and relevance before go‑live

Own the quality of what reaches the customer.

• Curate and QA feeds, bulletins, alerts and surveillance outputs with analysts and AI
• Handle surveillance briefs across FDA, EMA/national authorities, MHRA, PMDA, NMPA, Health Canada, Swiss medic, ANVISA and TGA, plus other priority markets
• Define and enforce content SLAs: update latency after a regulatory change, versioning, source attribution and customer change notifications
• Govern AI‑assisted content: what can be machine‑extracted, what needs qualified human verification, and how provenance is recorded
• Own the production schedule and set up the standard processes that keep intelligence delivery efficient and accurate
• Review completed projects to identify efficiency gains and apply them to future work
• Work in partnership with sales, and with delivery, product and customer success, to turn recurring needs into product improvements
• Support sales with credible domain input on RFPs, demos and late‑stage deals, including rapid scope‑and‑pricing consultation pre‑sales

• A solid regulatory intelligence…