Remote Modern Cloud Solution Architect; CSA) SharePoint

With over 18,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The Global Delivery organization within Global Customer Success (GCS) and CE&S, supports the customers’ journey with Microsoft to the Cloud, by providing flexible efficient delivery and repeatable processes. CSA FTE and Partner teams form a centralized delivery engine that operates cross border and cross customer segment bringing the right resources to the customer at the right time.

We are looking for a highly motivated and skilled Modern Work Cloud Solution Architect (CSA) for SharePoint to join our Global Delivery Team within Global Customer Success. This pivotal role is customer-facing and encompasses a broad range of responsibilities, including the design, build, and maintenance of Microsoft applications, with a key emphasis on problem-solving to overcome technical barriers and drive customer adoption.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team.

Develops and expands existing impactful relationships with customer and partner architects and technical specialists, technical decision makers (TDMs), and business stakeholders. Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves those solutions'' capability and value through design collaboration sessions with the customer/partner.

Contributes to and understands how work aligns with customer success plan and meets customer/partner needs by partnering with the appropriate internal teams and resources to deliver customer outcomes.

Assesses and transfers knowledge to close customer skill gaps. Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Supports definition of customer/partner conditions of success. Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation. Actively listens and respectfully challenges customers/partners as appropriate, presents insights and alternatives, and takes action appropriately.

Leverages standard tools to ensure accurate opportunity and milestone execution and pipeline hygiene.

Drives customer/partner relationships to anticipate, identify, elevate, and work to resolve technical blockers to accelerate consumption and solution implementations (e.g., by application of technical capabilities).

Routes non-technical issues for removal by the appropriate party. Applies broad business and technical knowledge across various architecture or other Microsoft solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Shapes and enhances customers'' requirements.

Proactively uses…