Support Technician; Sun-Thurs - EST

Nexus Tek is anchored by a long-established core business that delivers unparalleled managed IT services to a wide range of clients. We are embarking on a new chapter, expanding our offerings with three strategic initiatives:
Professional and managed services for hybrid cloud, cyber security, generative AI and data. Our ambition is to cultivate a premier service organization recognized nationally for its leadership in these areas.

Our mission is to take away technology headaches allowing our clients to focus on their core business.

Working hours:

Sunday
- Thursday 2:00pm – 11:00pm EST

This is a full-time position that may involve rotating on call schedules during holidays with other engineers.

Location requirements:
Remote, work from home in the United States. Open to nationwide as long as you're willing to work the assigned schedule above.

No two days are alike at an MSP! As a Support Technician you'll engage with our client to understand their technology needs, propose solutions, and ensure the smooth operation and security of their IT infrastructure. You will be accountable for a variety of administrative duties including fielding customer questions, maintaining customer information, and data entry management.

Proactive and independent IT technical expert who performs a variety of IT technical tier I and II support responsibilities, requiring a thorough working knowledge of server and network troubleshooting. You are a skilled communicator on all levels. Your meticulous attention to detail is shown through your timekeeping, documentation, and execution of the technical work.

• Communicate regularly with our clients and their teams to understand their technology needs and concerns.
• Analyze information, identify current and potential problems, and propose solutions.
• Ensure that computer and network operations are monitored, backup/recovery functions are performed on a scheduled basis, and administration functions for hardware, operating and application systems are maintained and completed on a consistent basis.
• Implement the daily operation, support, integrity, and security of the technology and data (including PCI compliance) that support and enable business operations for our clients.
• Support active directory (creating and modifying GPO’s and scripts), email systems (i.e. Office 365), virtualization, monitoring and remote management software.
• Identify and correct all LAN and WAN issues.
• Communicate effectively and you have the ability to provide exceptional customer service to our entire hotel portfolio.

• Knowledge of computers, servers, and networks including firewalls, network diagnostics, VLAN configuration, IP issues, VMWare.
• Microsoft Products (Windows Server 2012
  -present, Windows 10, Azure, SharePoint, Office 365, etc.)
• VMWare
• Cisco, Meraki, HP, and Lenovo (servers, switches, WAP’s, workstations, security appliances, etc.)

• Hospitality driven applications (POS, PMS, Keys, Sales & Marketing Systems, etc.)
• PCI (Payment Card Industry) Compliance.
• Understanding of DHCP, DNS, and IP protocols.

This is a full-time position located in the United States.

Estimated Starting Salary/Wage Range:
Starting at $25/hr - $27/hr, less applicable with holdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of…