Principal Technical Content Developer

Job Description:

We are Omnissa! Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost. Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’re growing rapidly and committed to delivering meaningful impact.

If you're passionate about shaping the future of work, we’d love to hear from you. At Omnissa, we are committed to maintaining a fair, consistent, and secure hiring process for all candidates. As part of this approach, we use standard interview and verification practices designed to ensure alignment and protect both candidates and the organization. These practices are applied thoughtfully and with respect for candidate privacy.

As a Principal Technical Content Developer – End User Computing, you will be responsible for leading the content strategy, architecture, and technical enablement direction for Omnissa's Horizon and broader End User Computing (EUC) product suite. You will serve as a go-to technical authority for the Product Specialist and Technical Enablement Team, publishing premier guidance on our Tech Zone platform (), mentoring peers, and driving cross-functional, cross-geo initiatives that shape how customers, partners, and internal teams adopt and succeed with Omnissa's products.

• Serve as a widely recognized subject-matter expert across Horizon and related End User Computing / VDI technologies, providing technical guidance and mentoring to other content developers and cross-functional teams.
• Lead the research, planning, and architecture of technical enablement content for complex product areas, suites, or end-to-end solutions, and drive content architecture and platform/tooling improvement projects.
• Author and publish authoritative technical guidance to Tech Zone and other channels, combining deep product roadmap knowledge with emerging industry trends to define new customer use cases and supporting solutions architecture.
• Lead cross‑functional, cross‑geo content initiatives—setting schedules, delegating tasks, and reporting progress to senior leadership.
• Act as a trusted advisor to product management and engineering on strategic initiatives that influence the product roadmap, informed by customer and field input, market trends, and competitive knowledge.
• Serve as an escalation point for the most critical and complex customer and partner situations, leading others through resolution.
• Represent Omnissa as a sought‑after speaker at customer‑facing presentations and industry events, and mentor others through coaching and technical training.
• Conduct competitive analysis of industry‑wide documentation practices to continuously evolve Omnissa's content styles, standards, and best practices.

• Technical Expertise: Widely recognized expertise in Omnissa Horizon and related End User Computing / VDI solutions (e.g., Citrix, Azure Virtual Desktop), with in-depth knowledge of multiple related products, hypervisor and cloud infrastructure platforms, and Windows/Linux operating systems. In-depth knowledge of IT domains beyond core Omnissa products is expected.
• Solutions Architecture: Proven ability to architect complete, complex end‑to‑end solutions and to influence product roadmap, design, and implementation based on customer, field, and competitive input.
• Analytical…