Tier 2 Technical Support Analyst; Fully Remote

• Resolve complex, high-priority Tier 2 technical escalations and conduct advanced remote diagnostic sessions.
• Manage network infrastructure, including Meraki firewalls, switches, VPNs, VLANs, and DNS configurations.
• Oversee specialized hardware deployments and diagnostics for clinical equipment like EKG and spirometry.

• Bachelor's degree or commensurate experience preferred with 2+ years in IT support or network administration.
• Strong technical background in Google Workspace, Ninja One, Connect Wise, and Salesforce.
• Hands-on experience with 8x8 VoIP telephony systems and Cisco Meraki hardware.

• Salary range $72,000 to $85,000 base pay with annual bonus targeted at 15%.
• Benefits include medical, dental, vision, life insurance, pet insurance, 401K, and paid time off.
• Fully remote role requiring minimum internet speeds of 5 Mbps download and 3 Mbps upload.

Privia Health is a technology-driven physician enablement company that collaborates with medical groups, health plans, and health systems to optimize practices and improve patient care. Led by top industry talent, the company has scalable operations and cloud-based technology to reduce healthcare costs and improve outcomes.