Sr Professional Services Strategy & Ops Program Manager; Fully Remote

• Own Rocketlane PSA administration, project setup, and workflow hygiene.
• Drive closed/won-to-project handoffs and system adoption across delivery teams.

Resource and Partner Management:

• Run staffing cadence, capacity planning, and utilization visibility.
• Coordinate partner-subcontracted delivery intake, onboarding, and execution tracking.

Reporting and Scalability:

• Build recurring dashboards for delivery health, forecast accuracy, and partner performance.
• Standardize workflows with cross-functional teams to enable a repeatable delivery model.

Service Now is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.

We have an opening for a Sr Professional Services Strategy & Ops Program Manager (Fully Remote) in United States within Management & Operations, IT & Technology.

This role, Sr Professional Services Strategy & Ops Program Manager (Fully Remote) at Service Now, could be your next career step.