Remote 2nd Line IT Support Advisor off Shifts
Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-10-02
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IT/Tech
IT Support, HelpDesk/Support, Technical Support
Focus Group in the United Kingdom is seeking a 2nd Line IT Technical Support Advisor to work remotely on a rotating 4 days on, 4 days off schedule from 7:00am to 7:00pm. You will handle 2nd line service queries and provide advanced technical support to customers.
The role emphasises timely resolution within SLAs, clear customer communication, and escalation when remote fixes aren’t possible. Passion and potential matter as much as experience.
Our group is growing, and we are hiring a Remote 2nd Line IT Support Advisor | 4-on/4-off Shifts in United Kingdom.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote 2nd Line IT Support Advisor | 4-on/4-off Shifts role in the description above.
We appreciate your interest in this position.
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