Desktop Support Engineer L1 - Remote
Remote / Online - Candidates ideally in
Waukesha, Waukesha County, Wisconsin, 53188, USA
Listed on 2026-10-02
Waukesha, Waukesha County, Wisconsin, 53188, USA
Listing for:
engineeringjobs.net, Inc.
Full Time, Remote/Work from Home
position Listed on 2026-10-02
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Desktop Support Engineer L1 - Remote US Only
Department: Blue Mantis
Employment Type: Full Time
Location: Onsite
Compensation: $21.00 - $25.00 / hour
DescriptionThe L1 EUX Engineer provides support to all Managed Services contracted clients. The analyst is responsible for first level technological problem determination, problem/incident recording, and problem resolution to issues reported by customers.
The EUX Engineer is the front line in the Service Desk and is responsible for providing technical support by phone and remotely assisting end users from initial contact through troubleshooting and research to final problem resolution.
Key Responsibilities- 3-5 years of Service Desk Experience
- MSP Service Desk experience is a plus, but not a requirement
Experience with providing technical assistance over the phone.
Able to multi-task by working on multiple open tickets simultaneously. - Experienced in working in a fast-paced environment with multiple priorities and projects.
- Able to investigate, analyze and troubleshoot customer issues.
- Comfortable making decisions on issue resolution without supervision.
- Demonstrates excellent verbal and written skills. Motivated to learn new skills and technology practices; focuses on continual knowledge-based improvement.
Proficient in the following areas:
- Windows Operating system - Windows 7, 10, and 11
- MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project) --
- Email support -- O365, Exchange & POP
- O365 and Azure Admin portal
- Familiarity with Intune admin portal and troubleshooting
- MFA/2FA Applications (Duo, Azure, Okta, etc.)
- Spam Filtration Applications (Mimecast, Microsoft Spam, ProofPoint etc.)
- Familiarity with ITSM (Ticketing System) Applications (Service Now, JIRA, Zendesk, etc.), Service Now preferred, but not required
- Familiarity with troubleshooting Net Suite and Salesforce issues
- Moderate to Strong Mac iOS troubleshooting capabilities
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