IT Field Engineer Coordinator; North

Are you an experienced IT professional with strong leadership skills and a passion for delivering excellent customer service? Join Elysium Healthcare as an IT Field Engineer Coordinator (North) to lead and support a team of IT Field Engineers, ensuring the delivery of high-quality IT services across our northern region.

This is a fantastic opportunity to combine technical expertise with people leadership, acting as the key link between our sites, IT Service Delivery teams, and wider IT functions. You'll play a crucial role in ensuring our hospitals and services have the reliable technology and support they need to deliver outstanding care.

As IT Field Engineer Coordinator, you will lead, mentor, and develop a team of Field Engineers, ensuring they provide responsive, professional, and customer-focused support across multiple locations. Alongside your leadership responsibilities, you will also provide hands‑on field engineering support to a number of designated sites, helping to resolve incidents, support technology improvements, and maintain critical IT infrastructure.

You will act as the primary escalation point for Hospital Directors, site leadership teams, and key stakeholders, taking ownership of complex incidents and ensuring issues are resolved effectively and communicated clearly. Through regular site visits and close collaboration with operational teams, you will help identify opportunities to improve IT services, enhance user experience, and support business objectives.

The role is critical to maintaining the performance and reliability of Elysium's IT services, including supporting hardware deployments, network setups, system configurations, and key clinical and business applications. You will coordinate resources, manage workflows, and ensure your team is equipped with the tools, training, and support required to deliver an exceptional service.

Working closely with colleagues across IT, you will drive continuous improvement, monitor service performance, manage escalations through to resolution, and ensure high levels of customer satisfaction across the region. Your leadership will help minimise downtime, improve service reliability, strengthen security, and support the effective use of technology across our services.

Home based, with travel several times a week in the north region.

• Provide day‑to‑day IT support across designated sites, planning regular visits based on operational needs.
• Lead, mentor, and develop a team of Field Engineers, supporting performance, skills development, and service excellence.
• Proactively identify and resolve IT issues, using ITSM data to reduce incidents and improve service delivery.
• Build strong relationships with Regional Operations Directors, Hospital Directors, and site stakeholders.
• Act as the escalation point for regional IT issues, managing incidents through to resolution.
• Support IT projects, including site expansions, acquisitions, service improvements, and technology deployments.
• Assist with IT planning, resource management, and service transition activities.
• Ensure incidents, requests, and outages are logged, managed, and resolved within agreed service levels.
• Maintain compliance with IT change management processes and coordinate third‑party activities on site.
• Oversee the management and tracking of IT hardware assets.
• Maintain up-to-date knowledge of Elysium systems, applications, and technologies.
• Work with internal teams and suppliers to support network‑connected systems, including access control, CCTV, printing, and other site technologies.
• Provide support to sites outside of your region when required for business continuity and holiday cover.

• Good understanding of IT service requirements within a…