Willow Application Analyst III - Remote

Job Title:

Application Analyst III

Location:

System Business Office

Department Name: IT&S Pharmacy Services

Req #:

Status:
Salaried

Shift: Day

Pay Range: $ - $ per year

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Willow Application Analyst III is primarily responsible for supporting the design and build of the designated application. They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application. They are self-directed and work with minimal supervision and is a knowledge resource for Application Analysts I & II. The Willow Application Analyst III is responsible for the installation, upgrades and the configuration of the application.

The Application Analyst III assists in the coordination of customer support activities. The Willow Application Analyst III creates the test scripts for the application, executes the test scripts, and documents all test outcomes, including advanced troubleshooting skills and support – these activities apply to implementation, upgrade, and maintenance initiatives. The Willow Application Analyst III is responsible for addressing customer or build issues, recommending mitigation plans and escalating more complex issues above their knowledge base.

The Willow Application Analyst III also provides on-call support for the application through go-live and ongoing maintenance period.

The Willow Application Analyst III is the primary support for the assigned application(s). In addition to the duties discussed in the Role Description, the Analyst is responsible for the following:

1) Executing Application Design and Build:

• Designing and building the related application
• Coordinates with Operations to optimize the design of the application’s capabilities and workflows
• Utilizes external resources for best practice builds and solutions
• Performing a thorough review of all Foundation Build and operational requested content and workflows for application
• Investigates, documents, and evaluates current state workflows as it pertains to build and offers technology solutions for workflow enhancements in collaboration with analyst peers, training staff and other stakeholders.
• Building data fields, screens, templates, and customer-defined functionality, as required
• Collaborates with the training team and others to ensure alignment between the proposed training curriculum and the system build.
• Oversees and/or performs analysis of necessary application modifications
• Following build standards and maintaining synchronization between environments in collaboration with environment team
• Works with minimal supervision
• Acts as a resource for Application Analyst I & II
• Assists with development of Change Readiness demos and documentation

2) Application Support:

• Providing go-live support for customers on new applications, including functionality
• Providing on-call support for application through go-live and post go-live
• Representing application in Integrated Area Work groups
• Possesses comprehensive knowledge of subject matter
• Works with customers, informatics on enhancement request requirements
• Supporting continuous documentation of system modifications and updates
• Handles complex issues
• Takes initiative to problem solve within job scope
• Shares knowledge functions as a preceptor for staff
• Validates work performed by newly certified or new work by level 1 & 2 Analysts
• Keeps knowledge of industry trends,…