Solutions Engineer - Americas Service Provider - ThousandEyes; Remote

Cisco Thousand Eyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, Thousand Eyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.

Thousand Eyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

We are looking for an exceptional Solutions Engineer to join our team of super heroes supporting the Americas Service Provider segment. You will have the opportunity to be the customer interface of an exciting new technology. You will work closely with the sales team presenting Thousand Eyes in prospective business opportunities; be instrumental in working with prospects during trials of Thousand Eyes to highlight business value;

educate prospects, customers and the sales team on Thousand Eyes and how it applies to industry trends and business initiatives; and accelerate Thousand Eyes growth through expanding market awareness of Thousand Eyes and closing business.

Support the technical sales process

• Assist sales in technical prospecting to help uncover opportunities
• Demonstrate solution to showcase capabilities and use-cases
• Build and maintain a technical and trusted advisor relationship with customers
• Support customers during solution trials
• Scope and architect solution deployments
• Present to decision makers during trial wrap-up meetings

Participate as a member of the Solutions Engineering teams

• Participate on weekly team meetings
• Participate in quarter business review sales meetings
• Present technical topics and successful wins
• Share technical challenges and ways to overcome
• Interact with team to ask questions, share experiences, and exchange ideas
• Help establish and enhance demonstration material showcasing the solution
• Research technical topics impacting the industry to grow as an industry leader

Interface with Marketing

• Support trade shows and networking events
• Support Thousand Eyes Connect events
• Contribute to blog and social media posts
• Suggest and contribute to white-papers and case-studies

Interface with Product Management and Engineering

• Provide solution feedback from hands-on use and customer interaction
• Provide solution suggestions and enhancements to drive solution strategy
• Participate, drive and provide feedback on internal and external solution beta programs

Interface with Customer Success

• Coordinate with Customer Success in providing post-sales support (training, deployment, support, etc.)
• Encourage and guide customers to utilize Customer Success as an extension of their NOC to help ensure success

• 8+ years of Solutions Engineering experience.
• Experience working with application and network protocols, including HTTP, DNS, TCP/IP, and BGP.
• Experience designing, deploying, troubleshooting, or supporting application and network infrastructure.
• Experience working with unified communications technologies or solutions.
• Experience with application and network performance analysis solutions.

• Experience with packet analysis of network and application protocols.
• Experience using at least one scripting language, such as Python, Perl, or JavaScript.
• Experience troubleshooting and supporting Apple, Linux, and Microsoft operating systems.
• Experience delivering technical presentations and demonstrations to technical and business audiences.

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