ServiceNow - CMDB Admin; Remote

Service Now - CMDB Admin

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Now - CMDB Admin (Remote role in the US) to join our team in Plano, Texas (US-TX), United States (US).

This is a remote role in the US. Must be able to work MST time zone. Only GC or US Citizens will be considered.

Role Summary The Service Now CMDB Administrator is responsible for maintaining the integrity, governance, and operational effectiveness of the Configuration Management Database (CMDB). This role ensures accurate configuration item data, supports Service Mapping and Discovery initiatives, and enables ITSM and Asset Management processes through reliable configuration management practices.

• Administer and maintain the Service Now CMDB and data model.
• Manage CMDB governance, standards, and data quality processes.
• Monitor Configuration Item (CI) accuracy and compliance.
• Support Discovery, Service Mapping, and CMDB integrations.
• Maintain CI classes, relationships, and identification rules.
• Perform audits, reconciliation, and remediation activities.
• Develop CMDB dashboards and health reports.
• Collaborate with infrastructure and application teams.
• Support ITSM and Asset Management processes using CMDB data.
• Troubleshoot CMDB issues and drive continuous improvement.

Basic Qualifications

• 3+ years of Service Now administration experience.
• 2+ years of CMDB administration experience including:
• Knowledge of CSDM, Discovery, and Service Mapping
• Experience with data governance and CI lifecycle management.

Preferred Qualifications:

Analytical and troubleshooting skills

Bachelor degree or equivalent experience in IT or related field. Experience with reporting and dashboard creation

Excellent communication and stakeholder management skills.

Certifications Service Now Certified System Administrator (CSA) (Required)

Service Now Certified Implementations Specialist (CIS) – Data Foundations (Required) Service Now Certified Implementation Specialist (CIS) – Discovery (preferred) Service Now Certified Implementation Specialist (CIS) - Service Mapping (preferred) ITIL Foundation Certification (preferred)

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $71,000-$120,000. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.