Remote Technical Support Specialist; SaaS
Huntington Beach, Orange County, California, 92605, USA
Listed on 2026-10-03
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IT/Tech
IT Support, Technical Support, HelpDesk/Support
Medrio in the United States is seeking a Technical Customer Support Representative to provide outstanding remote support for our software used in clinical research. You will manage incoming calls and emails, prioritize cases, and collaborate with sales and QA teams to improve customer satisfaction.
The role is entry-level with onboarding, targets high customer satisfaction (>90%), first contact resolution, and daily ticket load.
The Remote Technical Support Specialist (SaaS) position in the Management & Operations, Sales field is open for applications.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 58.000 - 67.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote Technical Support Specialist (SaaS) role in the description above.
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