Service Desk Analyst - Clinical Applications Support - Remote

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Date: Sep 30, 2026

Location: Omaha, NE, US

Company: NTT DATA Services

NTT DATA is looking for Service Desk / Help Desk professionals to join our Healthcare Provider Clinical Service Desk
, supporting healthcare organizations and clinicians in a 24x7x365 environment.

As a Service Desk Analyst, you will be the first point of contact for healthcare customers experiencing technical and application-related issues
. You’ll troubleshoot problems, document incidents, assist users with clinical applications, and either resolve issues directly or escalated them to the appropriate support team.

This is an excellent opportunity for someone with a strong customer-service mindset who enjoys technical troubleshooting, problem solving, and working in a fast-paced Service Desk environment
.

• Handle inbound calls from healthcare professionals and clinical staff requiring technical and application support.
• Troubleshoot issues involving clinical applications such as Epic, Cerner, McKesson, and Meditech
  .
• Support users with issues including:
  • Application errors and functionality
  • Workflow and usability issues
  • User access and login problems
  • Basic technical troubleshooting
• Ask effective questions and use strong listening skills to understand the caller's issue and determine the appropriate resolution.
• Document troubleshooting steps, resolutions, and other relevant information accurately in the service management/ticketing system.
• Resolve incidents when possible and escalate more complex issues to the appropriate support teams.
• Follow established procedures and service levels to ensure incidents are handled and resolved in a timely manner.
• Provide a professional, patient, and service-oriented experience to clinicians and healthcare customers.
• Work effectively in a high-volume, fast-paced call center / Service Desk environment
  .

This is a 24x7x365 Service Desk operation
, so candidates must be comfortable working a flexible shift schedule.

• Night, weekend, and holiday shifts are required.
• Shifts may be 8–10 hours with scheduled breaks.
• Schedules may change based on client, business, and training requirements.
• Overtime may occasionally be required.
• Initial account-specific training is conducted during daytime hours
  , regardless of your eventual assigned shift.
• The position is primarily desk-based and requires extended periods of working at a computer and in the phone queue.

Required:

• At least 1 year of experience in a Call Center, Customer Service, Service Desk, Help Desk, or Application Support environment.
• At least 1 year of technical troubleshooting experience
  .
• High school diploma or equivalent.
• Strong verbal and written English communication skills.
• Strong listening and problem-solving abilities.
• Comfortable working with computers and reading information on screen for extended periods.
• Ability to work independently while following established processes and procedures.
• A strong customer-service mindset and professional approach when working with users and colleagues.

Preferred:

• 4+ years of Service Desk / Help Desk experience
  , or an equivalent combination of technical education and experience.
• Experience supporting clinical or healthcare applications
  .
• Experience working in a high-volume call center or Service Desk
  .
• Experience with applications such as Epic, Cerner, McKesson, or Meditech
  .
• Experience working in a 24x7 support environment.
• Healthcare IT or clinical technology experience.

Candidates working remotely must have:

• A quiet, private workspace suitable for handling confidential customer calls.
• Reliable high-speed wired internet
  .
• A…