AD, Data Partnerships – SP​/ASOC; Specialty Pharmacy​/Alternative Site of Care

Position: AD, Data Partnerships – SP/ASOC (Specialty Pharmacy/Alternative Site of Care) (2 roles)
Summary#LI-Remote This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 20% travel.

Job description summary

The Data Innovation, Partnerships and Products (DIPP) team sits within the Data Products and Foundations pillar of Strategy, Platforms and Transformation (SPT) and enables trusted, scalable data access and partnerships that support improved decision-making across Novartis.

The Associate Director, Specialty Pharmacy and Alternative Sites of Care (SP/ASOC) Data Partnerships - Data Enablement and Operations will own the end-to-end onboarding, integration, and operational delivery of SP/ASOC data assets across the enterprise.

This role ensures reliable data acquisition, vendor enablement, feed management, and operational support to meet business needs and service expectations across multiple specialty pharmacies, alternative sites of care, several brands, and launch activities.

The Associate Director will collaborate closely with the Monitoring and Standards team to implement data quality controls, operational standards, and continuous improvement initiatives, while remaining account-able for operational performance, data availability, issue resolution, and scaling SP/ASOC data capabilities across brands and functions. The role will also be expected to bring an innovative mindset by identifying practical opportunities to apply AI and automation to improve data onboarding, monitoring, issue resolution, partner operations, and the overall usability of SP/ASOC data.

About the Role

Key Responsibilities:

Own end-to-end onboarding, integration, and operational delivery of Specialty Pharmacy and Alternative Sites of Care (SP/ASOC) data assets across the enterprise

Manage data acquisition activities, vendor enablement, feed setup, file transfer coordination, access readiness, and operational handoffs for SP/ASOC data assets

Ensure SP/ASOC data feeds are delivered reliably, aligned to service expectations, and supported through repeatable operational processes

Partner with Market Access, Channel Strategy, Finance, Legal, Privacy, Analytics, brand teams, and other stakeholders to translate business needs into clear data onboarding, integration, and operational requirements

Support launch readiness by coordinating partner onboarding timelines, data requirements, dependencies, testing, implementation milestones, and operational go-live activities

Collaborate with the Monitoring and Standards team to implement data quality controls, operational standards, monitoring routines, and continuous improvement initiatives

Coordinate with internal technology, data platform, analytics, and operations teams to support integration of SP/ASOC data into enterprise systems and downstream reporting or analytics use cases

Drive operational issue resolution with SP/ASOC partners and internal teams, ensuring data availability issues, feed failures, restatements, updates, and escalations are tracked, communicated, and resolved in a timely manner

Maintain operational playbooks, onboarding checklists, feed management processes, issue logs, partner documentation, and escalation pathways to support scalable execution

Monitor operational performance, data availability, vendor responsiveness, onboarding progress, and service expectations across SP/ASOC data partners

Provide operational status updates, risks, issues, launch readiness, and performance insights to COE leadership and cross-functional stakeholders

Identify opportunities to improve operational efficiency, reduce recurring issues, standardize partner onboarding, and scale SP/ASOC data capabilities across brands and functions

Identify and advance opportunities to integrate AI, automation, and innovative data capabilities into SP/ASOC operations to improve efficiency, strengthen monitoring, reduce manual effort, and enable more scalable decision support

Novartis seeks an individual with strong experience managing data operations, onboarding, integration, and vendor-enabled data delivery across specialty pharmacy, alternative sites of care, market access, channel strategy, patient access, or related healthcare data ecosystems. The ideal candidate will understand how Specialty Pharmacy and Alternative Sites of Care (SP/ASOC) data is acquired,…