Senior Application Support Consultant

Meet Unit4 . With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.

With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.

At the heart of what we do lies a simple yet profound purpose:
Improve how people work by focusing on what truly matters
.— A powerful statement that enables different priorities for different people.

We’re shaping
how work should feel
, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique

We are looking for a
Senior Application Support Consultant
to join our team, supporting customers across the EMEA and UK regions on the Unit4 ERP platform.

This is a senior, hands-on role. You will play a key role instablisingand strengthening a team that has undergone recent changes,ensuring high-quality support delivery while mentoring colleagues and contributing to continuous improvement initiatives.

Alongside managing complex support cases and escalations, you will help develop team capability through
knowledge sharing, training, and coaching
, while also gaining exposure to both
Unit4 ERP andERPx
through structured learning opportunities.

Manage and resolve
daily incoming customer support cases
across EMEA and UK regions

Act as a
subject matter expert
for complex issues and escalations

Provide
guidance and mentoring
to team members as required

Deliver
training sessions
and support knowledge development within the team

Take ownership of
escalation management
, ensuringtimelyand effective resolution

Operate within a
flat team structure
, covering bothfirst-lineand advanced support responsibilities

Balance
operational support delivery
with
strategic contributions
such as mentoring and process improvement

Contribute to
special projects and process improvements

Work across both
Unit4 ERP andERPx
, starting with ERP and expanding knowledge via a rotationprogramme

Proven experience with
Unit4 ERP/x(essential)

Strong knowledge of the
Financial/Logistics module

Basic SQL skills
(querying, troubleshooting)

Strong
English communication skills
(written and verbal)

Ability to manage
both standard support cases and complex escalations

Occassional travel to customer sites where required

Advanced SQL knowledge

Experience in mentoring or coaching colleagues

Previous experience handling escalations in a support environment

We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.

We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated.

We are reimagining how work makes people feel.

• a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
• balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
• growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
• talented colleagues , role models and mentors - work, learn and be inspired by some of the best talent in the software industry
• a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4
  
  Good programme
• a safe and…