Microsoft 365​/SharePoint Administrator

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have.

The result is a government workforce that is exponentially more creative and productive. For more information, visit www.

Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active‑duty and veteran employees.

Empower AI is seeking a Microsoft 365 / SharePoint Administrator to administer and sustain the enterprise collaboration environment of a Department of War agency, serving more than 13,000 users across NIPRNet, SIPRNet, and planned JWICS enclaves. The administrator manages the Microsoft 365 tenant and services (SharePoint Online, Teams, Exchange Online, One Drive), site provisioning, permissions, retention and governance settings, and Zoom.gov

and Adobe Connect accounts in compliance with DISA and DoD guidelines; proactively monitors service health; provides Tier II/III resolution for complex platform issues; and coordinates Microsoft escalations. As a privileged administrator the role also supports Power Platform environment governance and RMF evidence for the collaboration environment. This is a salaried, FLSA‑exempt position in which you will independently analyze situations, determine the appropriate course of action, and exercise discretion and independent judgment on matters of significance to the program and its customers.

THIS IS A HYBRID ROLE BASED IN QUANTICO, VA (RKB) WITH REMOTE WORK ELIGIBILITY AND UP TO 10% OF TRAVEL INVOLVED.

• Administer the Microsoft 365 tenant and services (SharePoint Online site provisioning, permissions, hub/site architecture; Teams policies and governance; Exchange Online; One Drive; Purview retention and compliance settings) in compliance with DISA STIGs and DoD guidelines.

• Proactively monitor collaboration service health and performance, implement preventive maintenance, analyze and resolve Tier II/III platform incidents to root cause, and coordinate escalated technical issues with Microsoft and other vendors.

• Administer Zoom.gov and Adobe Connect accounts, security settings, and integrations, and govern Power Platform environments, connectors, and data loss prevention policies for developed solutions.

• Execute tenant changes and Microsoft 365 roadmap feature rollouts through formal Change Management, maintain configuration documentation, and provide RMF control evidence and availability data for the collaboration environment.

• Operate and maintain the enterprise endpoint management platform (e.g., MECM/SCCM, Intune) including site health, distribution points, collections, boundaries, client health, and reporting across multiple security enclaves.

• Package, test, and deploy operating system and third‑party security patches and updates in strict adherence to CAT I, II, and III time frames and compliance AQLs, and track and report patch compliance for the Customer Support Metrics Dashboard.

• Package and deploy new applications and software removals, maintain the application catalog, and automate provisioning (e.g., PXE, task sequences) for image deployment across the enterprise.

• Build, test, and maintain hardened operating system images that are 100% compliant…