Tier 1 Helpdesk Support Specialist; VA Cleared

Your Next Career Move:

At Privateer IT, we are always looking for talented individuals who thrive on big ideas and bold action.

As a seasoned Tier 1 Helpdesk Support Specialist with 1-3 years of experience, you bring a passion for innovation and a commitment to delivering exceptional results. You are driven by outcomes, obsessed with quality, and focused on using innovation as a key driver for client satisfaction and high-performance delivery. Here, you will find the opportunity to grow as a professional in a collaborative, team-oriented environment, where your contributions will have a direct impact on mission-criticall projects that make a difference to the citizens we serve.

Ready to leave your mark with us?

U.S. Citizenship with the ability to obtain and/or maintain the security clearance level stated below is required for this specific opportunity. Privateer IT, LLC is unable to sponsor at this time.

We strongly encourage Military Veterans and individuals with disabilities to apply!

Privateer is seeking an experienced Tier 1 Helpdesk Support Specialist to support the Department of Veterans Affairs (VA).

This role provides frontline technical support for an AI-powered clinical intelligence platform supporting the U.S. Department of Veterans Affairs (VA). This position is responsible for delivering high-quality customer service, resolving basic technical issues, and ensuring seamless system access and usability for end users.

The ideal candidate brings prior helpdesk or service desk experience, strong communication and problem-solving skills, and an active VA clearance. This is a remote position open to candidates located anywhere within the United States, including the District of Columbia.

Come work with us as we build systems to change

Veterans Affairs for the better.

• 1–3 years of helpdesk or technical support experience supporting end users
• Active/current VA clearance (required)
• Experience using ticketing systems and documenting support interactions
• Basic understanding of application troubleshooting and user access management
• Strong verbal and written communication skills
• Ability to work in a fast-paced, customer-focused environment

N/A

High School Diploma or equivalent

Active/Current VA clearance

1-3years

• Experience supporting healthcare or clinical systems
• Familiarity with AI-based applications or SaaS platforms
• Knowledge of VA systems or federal IT environments
• IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus

• Customer Service Excellence
• Problem Solving & Troubleshooting
• Attention to Detail and Documentation Accuracy
• Time Management and Prioritization
• Team Collaboration

• May include shift-based schedules to support operational coverage
• Remote or onsite work depending on contract requirements
• Must adhere to all VA security and compliance standards

Applicants selected will be subject to a government investigation and may need to meet the eligibility requirements of the U.S. government client.

• Strength & Endurance:
  Ability to lift, carry, or move objects up to [specific weight requirement, e.g., 50 lbs]. Requires prolonged standing, walking, or physical activity for extended periods (e.g., up to 8 hours).
• Vision & Hearing:
  Must have the ability to see small details or distinguish colors and communicate clearly in person, via telephone, or during video teleconferences.
• Sensory Requirements:
  Ability to talk, listen, and speak clearly on the phone or in video calls.
• Repetitive Tasks:
  Involves performing repetitive tasks, such as typing, data entry, or similar actions.
• Posture & Positioning:
  Requires the ability to kneel,…